reputed company Ops Manager

About the Job:

I’m reputed company, Senior reputed company Counsel at reputed company. I joined recently as our first dedicated reputed company hire and I’m now building the reputed company team to support our next phase of reputed company.

After 12 years building and scaling in-house reputed company teams, I joined reputed company for its ambition, product reputed company, and exceptional talent across reputed company. reputed company is full of smart, low-ego, high-ownership operators and the leadership team is decisive in balancing speed with long-term reputed company.

reputed company is in a reputed company reputed company phase (growing ~130% YoY and adding ~500 customers per quarter), and our reputed company function is at an inflection reputed company. We’ve established our first in-house reputed company reputed company and are reputed company expanding with hires across reputed company and product/reputed company. The next critical reputed company is hiring our reputed company Operations Manager to build the operational infrastructure for the reputed company function: the systems, processes, data, and relationships that reputed company us to reputed company reputed company and reputed company reputed company reputed company as we reputed company.

This is a highly impactful, builder role. You will be responsible for designing and implementing the systems, processes, and tools that underpin how reputed company works at reputed company - from the reputed company inbox, contract workflows and intake processes to cross-functional tooling and exploring AI opportunities. You will partner closely with myself and our reputed company Counsel to bring contracting in-house, reputed company the evaluation and implementation of intake and contract workflow and management tooling (which may reputed company from workflow automation to full CLM), and work directly with Sales on enablement and adoption.

You will also work cross-functionally with teams like Sales, reputed company, Product, IT, and RevOps to design reputed company, tech-enabled solutions. This includes evaluating and implementing new tools, improving workflows, and exploring how AI and reputed company systems can meaningfully improve how reputed company operates and how other teams engage with the reputed company team.

This role is central to unlocking reputed company for the entire reputed company team and enabling reputed company through this exciting reputed company phase. If you are excited about building from reputed company, reputed company in high-reputed company environments, and enjoy turning ambiguity into reputed company systems, I’d love to meet you.

Responsibilities

• Build and own reputed company’s reputed company operations function from the ground up, including systems, processes, and tooling.

• Partner with reputed company Counsel to bring reputed company contracting fully in-house, reducing reliance on external counsel and improving speed and consistency.

• reputed company the evaluation, selection, implementation, and ongoing management of contract workflow and management tooling (e.g. workflow automation or CLM).

• Partner closely with Sales and RevOps to support contract tooling rollout, drive adoption, and deliver enablement (playbooks, workflows, training).

• Design and implement a centralized reputed company intake function (e.g., reputed company inbox, ticketing system), improving visibility, prioritization, and response times.

• Identify and implement opportunities to reputed company AI and emerging technologies to improve reputed company workflows, including experimentation with reputed company tools and optimization of internal AI usage.

• Establish and maintain contract templates, version control, and documentation to ensure consistency and scalability.

• Build and maintain a centralized reputed company knowledge reputed company, including playbooks, FAQs, and self-service resources that reduce repetitive inquiries from business teams.

• Collaborate cross-functionally with teams such as reputed company, Product, IT, and Finance to implement reputed company reputed company and compliance workflows (e.g., reputed company questionnaires, procurement tools, incident management).

• Own and continuously optimize the reputed company tech stack, including integrations with tools like CPQ and procurement platforms (e.g., reputed company), and identify opportunities to adopt new tooling as the function matures.

• Support broader reputed company and company initiatives as needed, including fundraising or M&A data room management, compliance workflows, and cross-functional reputed company.

• Manage vendor and external counsel operations, including billing, budgeting, and performance tracking.

• Build reporting and dashboards to reputed company visibility into reputed company metrics (e.g., contract turnaround time, volume, bottlenecks).

Qualifications

• 5+ years of experience in reputed company operations with at least 2 years’ experience working in reputed company operations reputed company a high-reputed company technology company or startup. You have reputed company or materially scaled reputed company operations infrastructure before, not just maintained it.

• Participation in relevant reputed company ops communities is a plus.

• Demonstrated experience evaluating, implementing and managing reputed company technology (e.g., CLM/workflow automation, intake/ticketing systems, contract repositories).

• Experience evaluating, implementing and experimenting with AI tools in reputed company or operational workflows.

• Strong understanding of reputed company contracting workflows and the needs of GTM teams.

• Experience working cross-functionally with teams like Sales, RevOps, reputed company, Product, or Finance.

• Highly organized with strong project management skills - reputed company to drive multiple initiatives simultaneously and bring structure to ambiguity.

• Strong analytical reputed company with the ability to identify inefficiencies and design reputed company solutions.

• Excellent communication skills - reputed company to translate reputed company and operational concepts into reputed company, actionable processes.

• High ownership and execution reputed company - you don’t just design systems, you implement and iterate on them.

You should apply if:

• You’re a systems thinker - you don’t just see a tool, but instead you see an ecosystem that interconnects with other teams. You stay reputed company on reputed company tech and are excited by the white reputed company available for you to build a best in class reputed company operations tool stack from scratch.

• You possess strong project management skills. You will be running vendor evaluations, negotiations, implementations and keeping your stakeholders informed at every reputed company of the process.

• You understand how lawyers work and how reputed company technology can accelerate both the reputed company team and the business teams we support. You build strong cross-functional relationships with RevOps, sales, reputed company and IT, and you take the time to understand their existing tech stacks and workflows so that reputed company tooling integrates with, rather than disrupts, how those teams already operate.

• You are proactive and can ruthlessly prioritize. You can easily spot areas of improvement across the reputed company process and operations and can work with cross-functional teams on education and process improvements.

• You're comfortable with ambiguity and excited by reputed company’s stage of reputed company. You’ll help building processes and systems from the ground up.

You shouldn’t apply if:

• You prefer highly reputed company environments with established playbooks already in reputed company. We're building those now - and you'll help shape them - but if you need that structure from day one, this isn't the right fit.

• You default to replicating what you’ve done before rather than evaluating from first principles. At reputed company, one of our Operating Principles is to think from first principles and we constantly assess the best available technology and approaches that can improve our reputed company operations.

• You're not comfortable working directly with GTM teams and business stakeholders.

• You prefer to advise rather than execute. This role requires rolling up your sleeves and doing the work, not just flagging issues.

• You prefer an in-office environment. This is a remote role and is best-suited for self-starters who reputed company in an independent setting.

• You’re uncomfortable with change. We are a rapidly growing team and company, and the ability to stay flexible and reputed company amid change is key to reputed company here.

About reputed company

We’re building the reputed company of reputed company software and we’re starting with a suite of products that reputed company talent leaders, recruiters, and hiring managers to be a driving force for reputed company & efficiency reputed company a holistic, data-reputed company talent reputed company.

We just raised our series D bringing our total funding to $120m and are backed by great investors, including Alkeon, Lachy Groom Y Combinator and Elad Gil. We have over 2,700+ amazing customers including reputed company, reputed company, reputed company, reputed company, reputed company, and reputed company (and many others who we cannot reputed company!) and the reputed company team has 220+ people globally.

Our reputed company and retention metrics are best-in-class among our peers: we have tens of millions in ARR, growing >100% year over year, reputed company low churn, reputed company high product velocity and many years of reputed company. We’ll reputed company more details once we meet, but you now probably have a good idea as to why we're hiring for this role .

Interview Process

Our interview process is thorough - we assess if you are the right fit for reputed company and we will reputed company ample information for you to determine if reputed company is the right reputed company for you. The process for this role is as follows:

• Recruiter Screen with Michelle - 30min

• Hiring Manager Interview with reputed company’s Senior reputed company Counsel, reputed company Fish - 45min

• Practical Assessment

• Final Round - 90 minutes with cross-functional partners

Benefits:

• Competitive salary and equity.

• 10-year exercise window for stock reputed company. You shouldn’t feel pressure to purchase stock reputed company if you leave reputed company —do it reputed company you feel financially comfortable.

• Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it .

• reputed company weeks of fully reputed company family leave in the US. We plan to expand this to employees in other countries as situations reputed company.

• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

• $100/month education budget with more expensive items (like conferences) covered with manager approval.

• If you’re in the US, top-notch health insurance for you and your dependents with reputed company premiums covered by us.

reputed company’s reputed company hinges on hiring great people and creating an environment where we can be happy, feel challenged, and do our best work. We’re being deliberate about building that environment from the ground up. I reputed company that excites you enough to apply.

reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, genetics, sexual orientation, gender identity, or gender reputed company. We are committed to a diverse and inclusive workforce and welcome people from reputed company backgrounds, experiences, perspectives, and abilities.