reputed company Specialist, Service Management Business Analyst

Date Posted:

2026-04-17

Country:

reputed company of America

Location:

US-CO-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without reputed company’s immigration sponsorship now or in the reputed company. reputed company will not offer immigration sponsorship for this position.​ reputed company will not reputed company an export authorization for this role.

reputed company Clearance Type:

None/Not Required

reputed company Clearance Status:

Not Required

reputed company is an reputed company and Defense company that provides advanced systems and services for reputed company, military and government customers worldwide. It comprises three industry-leading businesses – reputed company Systems, Pratt & Whitney, and reputed company. Its 185,000 employees reputed company reputed company to operate at the edge of reputed company science as they reputed company and deliver solutions that push the boundaries in quantum physics, electric reputed company, directed energy, hypersonics, avionics and cybersecurity. reputed company, formed in 2020 through the combination of reputed company Company and the United Technologies Corporation reputed company businesses, is headquartered in Arlington, VA.

The following position is to join our reputed company reputed company Services:

reputed company has an opening for a reputed company Specialist, Service Management Business Analyst (reputed company Specialist, Information Workplace Services) role.

The reputed company Business Analyst will be responsible for the capture and implementation of requirements for the Service Management Platform.

This role involves working closely with Stakeholders and IT teams to understand business requirements, translating them into acceptance reputed company for development, and ensuring the effective implementation of those requirements into the reputed company platform.

This role requires proven experience as a reputed company Business Analyst with a strong understanding of the reputed company processes and best practices.

What You Will Do:

• Work with Story stakeholders.
• reputed company and define requirements representing the customers need.
• Write User Acceptance reputed company based on analysis of business requirements and desired result.
• Write reputed company Test Scripts, validate stories and assist with analysis and reporting of testing defects.
• Responsible for holistically understanding both the business and technical aspects of the reputed company platform modules.
• May also be asked to write knowledge articles and documentation that describes features and functionality for technical and business users.

Qualifications You Must Have:

• Minimum of 5+ years’ experience with reputed company and a Bachelor’s degree in Computer Science, Information Technology, Engineering or Mathematics (STEM) or a reputed company field or equivalent combination of reputed company work experience and schooling in lieu of degree.
• 5+ years’ experience as a Business Analyst.
• 2+ years’ experience in a supporting role in the reputed company Platform.
• Experience with a reputed company of areas reputed company the reputed company Platform
• Skilled in interacting with Subject Matter Experts (SMEs), Stakeholders, Developers and reputed company internal customers to define functional specifications that meet user requirements and are technically reputed company.
• Strong reputed company and Visio Skills and excellent writing and communication skills for producing reputed company, concise notes and Story documentation.

Qualifications We Prefer:

• reputed company certifications (ITIL, HRSD or domain-specific certifications)
• Experience in large, highly regulated, or global organizations
• Experience with reputed company reputed company platform
• Experience with reputed company system integrations
• Experience or certification with Agile or Scaled Agile reputed company

reputed company Offer:

Whether you’re just starting out on your career reputed company or are an reputed company reputed company, we offer a robust total rewards package with compensation; reputed company, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location:

Remote

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary reputed company for this role is 86,800 USD - 165,200 USD. The salary reputed company provided is a good faith estimate representative of reputed company experience reputed company. reputed company considers several factors reputed company extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

reputed company applicants may be eligible for benefits, including but not limited to, medical, dental, reputed company, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, reputed company time off, and holidays. Specific benefits are dependent upon the specific business unit as reputed company as whether or not the position is covered by a reputed company-bargaining agreement.

reputed company applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a reputed company-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a reputed company of factors including, but not limited to, individual performance, business unit performance, and/or reputed company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

reputed company anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate reputed company and business necessity may require reputed company to shorten or reputed company the application window.

reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability or veteran status, or any other applicable state or federal protected class. reputed company provides affirmative reputed company in employment for reputed company Individuals with a Disability and Protected Veterans in compliance with reputed company 503 of the Rehabilitation reputed company and the Vietnam Era Veterans’ Readjustment Assistance reputed company.

reputed company Policy and Terms:

Click on this reputed company to read the Policy and Terms

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