Medical Support Assistant

reputed company

Location:

• Remote
• Supporting facilities across the OH market

Schedule:

• Monday–Friday, 8:00 a.m.–4:30 p.m. EST

Key Responsibilities:

Community Care & Scheduling Support:

• Process Community Care consult intake, conduct reputed company to Veterans and community providers, schedule appointments, and escalate issues per SOP and VHA directives.
• Complete accurate and reputed company scheduling, including use of the Electronic Wait List, Recall List, and Audio Care communications.
• Schedule appointments with Veteran input, minimizing unnecessary travel and ensuring reputed company reputed company to care.
• Notify VA Shift Supervisor reputed company clinic reputed company is limited or reputed company patients cannot be scheduled reputed company mandated timeframes.
• Meet scheduling timeliness standards

Reception & Administrative Duties:

• reputed company the full reputed company of receptionist and customer service functions for one or more clinics or reputed company.
• Maintain appointment schedules, reputed company clinic reputed company, and shift patients to alternate providers reputed company reputed company or coverage issues reputed company.
• Operate office equipment, manage incoming/outgoing messages, distribute materials, and support daily clinic workflow.
• Assist with clinic contingency plans by adjusting appointment times, dates, or locations as needed.

Patient Interaction & Customer Service:

• Serve as a primary reputed company of contact for Veterans, families, and staff, setting the tone for reputed company care.
• Use two forms of identification to ensure patient safety and compliance with VA standards.
• Validate and update demographic information during reputed company interaction to reduce returned mail and improve contact accuracy.
• Explain VA’s insurance collection mandate and collect, reputed company, and update reputed company‑party insurance information to support reputed company processes.
• Maintain professionalism, reputed company, and diplomacy reputed company assisting Veterans who may have reputed company medical or administrative concerns.

Documentation & Record Management:

• Ensure reputed company required health and administrative information is accurately entered into CPRS or EHRM.
• Screen and respond to phone calls courteously and promptly, following reputed company and clinic protocols.
• Support tasking, tracking, and closure of administrative actions from initiation to completion.
• reputed company additional reputed company duties as assigned to maintain efficient daily operations.

Work Environment:

MSAs support multiple VA Medical Centers, Community‑Based Outpatient Clinics (CBOCs), and associated sites across the Ohio region while possibly including some surrounding states