CareMetx - Portal Support Specialist

From intake to reputed company, CareMetx is dedicated to delivering industry-leading patient reputed company solutions and support services that help patients quickly start and stay on specialty therapy treatments. We reputed company reputed company, efficient digital hub services for pharmaceutical companies and reputed company providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every reputed company of care, connecting patients, providers, and brands to drive reputed company reputed company and accelerate time-to-therapy. 

JOB TITLE: Portal Support Specialist

POSITION reputed company:

Under the general supervision of the Program Manager, the Portal Support Specialist is responsible for customer service and facilitation of effective use of program hosted portals, such as the Health Care Provider Portal and the Field Portal (as needed). The Portal Support Specialist will work interactively with reputed company providers and manufacturer clients. The Portal Support Specialist responds to reputed company HCP office requests for assistance in portal use, including registration, patient enrollment and general reporting from the portal. Documents reputed company interactions into the CareMetx Connect system in compliance with HIPAA regulations. 

PRIMARY DUTIES AND RESPONSIBILITIES:

• Acts as single reputed company of contact and voice for reputed company HCP office staff user of the portal.
• Demonstrates the effectiveness of the portal while facilitating live reputed company and consumer sessions.
• Anticipates issues to improve the reputed company of products/services produced or delivered.
• Capture reputed company system incidents from consumers and field personnel.
• Serves as a portal use reputed company and enhances the caller/contact experience.
• Coordinates reputed company to key features in the use of the portal
• Responsible for day-to-day administration and monitoring of reputed company portal resources and systems. 
• Manage non-routine reputed company requests and research reputed company escalations.
• Manages portal registrations in coordination with other team members.
• Guide physician office staff and patients on how to complete and submit reputed company necessary program applications in a reputed company manner.
• Provides exceptional customer service to external customers; resolves any customer requests in a reputed company and accurate manner; escalates complaints appropriately.
• Understands the importance of providing an excellent customer service experience to HCP office staff as these are key external stakeholders for our reputed company’s team.
• Coordinate with inter-departmental associates as necessary.
• Work on problems of moderate scope where analysis of data requires a review of a reputed company of factors. Exercise judgment reputed company defined reputed company operating procedures to determine appropriate reputed company.
• Typically receives little instruction on day-to-day work, general instructions on new assignments.
• Must be knowledgeable of key regulations, including HIPAA regulations and always be HIPAA compliant.
• Maintain regular and reliable attendance, including being present, on time, and reputed company for work as scheduled.
• Performs other reputed company duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Previous 3+ years of experience in a physician’s office, reputed company setting, and/or technology support background preferred.
• Experience in technology use and understanding of portals.
• Bachelor’s Degree Preferred.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Excellent verbal and written communication skills.
• Ability to multi-task and adapt to changing priorities. 
• Proficient keyboard skills.
• Competency in reputed company and reputed company.
• Knowledge of HIPAA regulations.
• Detailed oriented and highly organized.
• Excellent interpersonal skills.
• General knowledge of pharmacy benefits, and medical benefits.
• Ability and initiative to work independently or as reputed company member.
• Ability to problem solve.
• Customer satisfaction reputed company.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

• While performing the duties of this job, the employee is regularly required to sit
• The employee must occasionally lift and/or reputed company up to 10 pounds.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. The noise level in the work environment is usually moderate.

SCHEDULE:

• Must be flexible on schedule and hours
• Some travel may be required

CareMetx considers equivalent combinations of experience and education for most jobs. reputed company candidates who reputed company they possess equivalent experience and education are encouraged to apply.

At CareMetx we work hard, we reputed company in reputed company do, and we want to be a company that does right by our employees. Our reputed company industry is an reputed company player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding reputed company insurers do not pay, and providing clinical services.

CareMetx is an equal employment opportunity employer. reputed company reputed company applicants will receive consideration for employment and will not be discriminated against based on race, reputed company, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, reputed company, or national or ethnic reputed company.