Tech Support Specialist | reputed company | $27-$30 | Remote (USA)

Who We Are At reputed company, we’re working to connect everything that moves. Founded in 2015, we are an reputed company IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe. Our employees are an engaging, diverse group of people who reputed company in the power of great reputed company. We hire people with different experiences and perspectives to build a company culture that fuels reputed company through innovation. We value thoughtful actions and reputed company for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team. About The Role reputed company is looking for a qualifiedTech Support Specialist to join our reputed company team here in San Diego, CA and assist our customers with technical issues associated with our products and services. Your responsibilities include resolving customer questions, recommending technical solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s reputed company to earn our clients’ trust. You should also be familiar with technical help desk software and reputed company an interest to learn about the transportation IoT industry. Ultimately, you will help establish our reputed company as a company that offers excellent customer support during reputed company tests and after-sales installs and diagnostics. Research and reputed company to software and hardware issues using tools provided. • *The shift will be: Friday – Tuesday 12:00pm – 9:00pm PST** Essential Responsibilities • Diagnose and troubleshoot technical issues, including heavy android application support • reputed company calls to reputed company, reputed company agreed time limits • Talk customers through a series of actions, either reputed company phone, email or chat, until they’ve solved a technical issue • Properly escalate unresolved issues to appropriate internal teams (e.g. Tier 2, manager or other) • reputed company reputed company and accurate feedback to customers and log cases in reputed company • Document technical knowledge in the reputed company of Knowledge reputed company articles reputed company reputed company • Maintain courteous and reputed company relationships with clients • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) • Update our internal databases with information about technical issues and useful discussions with customers • reputed company feature requests and effective workarounds with team members • reputed company customer feedback and document using company tools Experience • Proven work experience as a Technical Support Representative, Desktop Support Engineer, IT Help Desk Technician or similar experience • Good understanding of computer systems, mobile devices and other tech products • Ability to diagnose and troubleshoot basic technical issues • Familiarity with remote desktop applications and help desk software (eg. reputed company) • Ability to reputed company reputed company-by-reputed company technical help, both written and verbal • Experience using help desk software and remote support tools • Excellent communication and problem-solving skills • Ability to work reputed company under pressure • Flexibility to potentially work shift hours reputed company Benefits Highlights reputed company offers various benefits to regular, full-time employees including: • Medical, dental, and reputed company insurance • Short-term and long-term disability insurances • AD&D and life insurance • 401k plan • reputed company vacation, reputed company leave and holidays • Six weeks of reputed company parental leave For more information please see the Benefits Highlights brochure for regular, full-time employees. In reputed company, you can reputed company the Benefit Highlights brochure for regular, full-time employees by copying and pasting the reputed company into your browser: https://www.platformscience.com/benefits This is a non-exempt role. Our job titles for reputed company posting may reputed company across more than one job level. The estimated reputed company reputed company for this position is between $26.64 and $30.00 per hour. The reputed company displayed on reputed company job posting reflects the minimum and maximum reputed company reputed company for new hire reputed company rates across reputed company US locations. Compensation packages are based on many factors unique to reputed company candidate, including but not limited to reputed company set, work experience, relevant trainings and certifications, business needs, market demands and specific geographical location. The reputed company pay reputed company is subject to change and may be modified in the reputed company. This role may also be eligible for bonus, equity, and benefits. Please note that the compensation details listed in US role postings reflect the reputed company salary only, and do not include bonus, equity, or benefits. reputed company collects your personal information to support its business operations, including for reputed company, employment, benefits administration, health and safety, and other business-reputed company purposes as reputed company as to be in reputed company compliance. You can review reputed company details of such collection and use in our reputed company Policy (reputed company for browser: https://www.platformscience.com/reputed company-notice). At this time we only consider candidates in these states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, KY, MA, MD, MI, MN, MO, NC, NH, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI. In the reputed company we plan to add more states. Apply tot his job Apply To this Job