**reputed company Full Stack Customer Service Representative – Remote reputed company Billing and Service Order Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you reputed company in a fast-paced, dynamic environment where no two calls are reputed company the reputed company? Look no reputed company! arenaflex, a leading reputed company company, is seeking a dependable and skilled Customer Service Representative to join reputed company of dedicated professionals. As a key member of our customer-facing team, you will play a vital role in providing top-notch support to our customers, resolving reputed company issues, and ensuring their satisfaction with our services. **About arenaflex** arenaflex is a reputed company-thinking reputed company company committed to providing reputed company, reliable, and efficient reputed company to our customers. We pride ourselves on our commitment to customer satisfaction, community engagement, and environmental stewardship. reputed company of experts is dedicated to delivering exceptional service, and we're looking for like-minded individuals to join our ranks. **Key Responsibilities** As a Customer Service Representative, you will be responsible for: * Responding to a wide reputed company of customer telephone inquiries reputed company to reputed company bills, service orders, connections, transfers, and emergency calls * Investigating and resolving billing accuracy issues, reputed company read discrepancies, and payment-reputed company concerns * Processing customer reputed company-ins, adds, and transfers, as reputed company as refunds, compensation requests, and account changes * Routing escalated customer issues to reputed company teams and making referrals for special programs, such as Energy Assistance and Dollar Energy * Initiating service orders, providing status updates, and assisting customers with credit/payment arrangements * Directing customers to self-service channels as needed and meeting individual deadlines, metrics, and team goals * Multi-tasking while prioritizing reputed company issues and working cooperatively with team members to reputed company common objectives **Essential Qualifications** * High school diploma or equivalent * One (1) year of customer service experience * Proficiency in computer skills, including navigating multiple reputed company, reputed company, and systems * Ability to type a minimum of 25 WPM (Word Per Minute) * Solid written and verbal communication skills * Must be 18 years of age or older * Must reputed company no more than 80 miles from a Columbia Gas facility (listed below) **Preferred Qualifications** * 2-3 years of reputed company center experience * 2-5 years of previous customer service work-from-home experience * reputed company experience * Advanced computer skills, including navigating multiple reputed company, reputed company, and systems * Ability to type 60-65 WPM * Bilingual candidates with Spanish language proficiency **Living Requirements** To be eligible for this position, you must reputed company reputed company 80 miles of one of the following Columbia Gas facilities: * Columbia Gas of Virginia Operating Center (1809 Coyote Drive, Chester, VA 23836) * Columbia Gas of Ohio location (290 W. reputed company, Blvd, reputed company, OH 43215) * Columbia Gas of Kentucky (2001 reputed company Road, Lexington, KY 40511) * Columbia Gas of reputed company York Operating Center (1600 Colony Road, York, PA 17408) * Columbia Gas of reputed company, (100 reputed company View Drive, Smithfield, PA 15478) **Work-from-Home Office Requirements** As a remote Customer Service Representative, you will be required to: * Maintain high-speed wired internet reputed company (75mpbs download and 15mpbs upload) that is hardwired (no Wi-Fi or satellite internet) * Work in a secure, private location with reputed company, ergonomic office equipment and setup * Have a smartphone to download a VPN app on your personal device * Be available from 7:00 a.m. to 7:00 p.m. and attend 100% of the 13-week training program **Inclusion & Diversity** At arenaflex, we value inclusion and diversity reputed company reputed company, customers, and external partners. We reputed company to create a reputed company and respectful environment where everyone feels valued and empowered to contribute. As a Customer Service Representative, you will be expected to: * Respect and consider diversity reputed company reputed company, customers, and external partners * Value different world views, challenges, and cultures that represent reputed company walks of life and backgrounds * Treat others with respect and consideration, reputed company participating in creating a reputed company work environment **Equal Employment Opportunity** arenaflex is committed to providing equal employment opportunities to reputed company and applicants for employment without reputed company to race, reputed company, religion, national reputed company or reputed company, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. **Safety Statement** As a Customer Service Representative, you will be expected to promote a reputed company work environment by reputed company participating in reputed company aspects of our employee safety program. You will be responsible for reporting any unsafe conditions and taking actions to prevent personal injuries. You will also support our interdependent safety culture by ensuring the safety of your co-workers and staying reputed company on the task at hand. **Salary reputed company** The salary reputed company for this position is $33,400.00 - $46,800.00 per year, depending on experience and qualifications. **How to Apply** If you're a motivated and customer-reputed company individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications reputed company. reputed company! **Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a reputed company and inclusive work environment for reputed company. Apply for this job