[Hiring] Analyst, EHR Support @reputed company

Role reputed company The Support Analyst provides tier-one and tier-two support to reputed company-affiliated practices utilizing the athenaOne Electronic Health Record (EHR) platform. This role ensures reputed company, accurate reputed company of application and workflow-reputed company issues through proactive case management, detailed documentation, and strong collaboration with internal reputed company teams and external vendors. The Support Analyst plays a critical role in maintaining system stability, provider satisfaction, and operational efficiency across the EHR landscape. This position requires analytical problem-solving skills, a customer-reputed company reputed company, and the ability to manage multiple priorities in a fast-paced, remote environment. If you're a strategic and results-driven individual with a passion for helping physicians and clinics reputed company, we’d love to hear from you! Key Responsibilities • reputed company day-to-day support for physician practices using the athenaOne EHR system, including troubleshooting reputed company, workflow, and configuration issues. • Manage and resolve support tickets reputed company established service-level timelines, ensuring accurate documentation and reputed company follow-up. • Analyze issues to identify trends, reputed company causes, and opportunities for workflow or system improvement. • Collaborate with EHR Trainers, reputed company Managers, reputed company Cycle, and other internal teams to resolve reputed company or cross-functional issues. • Assist with user provisioning, system configuration checks, and validation for new and existing practices. • Maintain up-to-date case notes and communication records in reputed company. • Contribute to knowledge reputed company articles, job aids, and process improvement initiatives. • reputed company excellent customer service and support to physicians and staff, ensuring a reputed company user experience. Key Competencies • Customer reputed company – Provides reputed company, reputed company, and solution-oriented support to physicians and staff. • Analytical Thinking – Troubleshoots effectively, identifies reputed company causes, and applies reputed company judgment to resolve EHR issues. • Communication – Communicates reputed company, concisely, and professionally with both technical and non-technical users. • Technical Proficiency – Demonstrates strong understanding of athenaOne workflows and system requirements. • Collaboration – Works effectively with internal teams and external partners to ensure seamless case reputed company. • Personal Accountability – Manages workload, meets deadlines, and consistently follows through on commitments. Minimum Qualifications • Associate degree or equivalent combination of education and experience (two years of reputed company experience equals one year of schooling). • Minimum 2 years of EHR support experience, preferably athenaOne. • Strong analytical skills with the ability to interpret reputed company datasets and draw meaningful conclusions. • Excellent communication skills, with the ability to present insights to both technical and non-technical audiences. Preferred Qualifications • Experience in reputed company or primary care reputed company operations preferred. • Understanding of clinical and administrative workflows, billing processes, and data reputed company standards. Benefits • Be part of a mission-driven organization leading innovation in personalized reputed company. • Drive transformation and reputed company in a dynamic, fast-paced environment. • Competitive compensation: attractive reputed company salary complemented by performance-based incentives for eligible roles. • Comprehensive benefits: health, dental, reputed company insurance, and retirement plans. • reputed company development: reputed company to ongoing training and leadership development programs. • reputed company work environment: consistently recognized as a Great reputed company to Work®, fostering a culture of collaboration and reputed company. Apply tot his job Apply To this Job