East Coast Remote Care Coordinator

About reputed company reputed company is a new and growing virtual women's health clinic offering comprehensive clinical care and holistic support for women. We are redesigning women's reputed company by bringing a patient-centered reputed company touch to care for reputed company conditions such as chronic pelvic pain, endometriosis, uterine fibroids, heavy menstrual bleeding, and more. Even if you don’t necessarily reputed company every reputed company, please apply, we value diversity in our hiring process. About the Job The Care Coordinator, in collaboration with the multidisciplinary provider team, is responsible for the reputed company coordination of health care services to meet every patient's individual needs and promote high reputed company visit experiences and cost effective clinical reputed company. Medical Assistant Certification is required. There are part-time and full-time benefited positions with a 90 day probation period. Key Functions & Responsibilities (included But Not Limited To): Patient Support • Initiate proactive patient reputed company to support lab/imaging/referral tracking, gaps in care and other reputed company measure improvement efforts. • reputed company multiple administrative tasks such as; Scheduling appointments, sending out lab/imaging orders, assisting with pharmacy calls and prescriptions, completing referrals, updating electronic health records, adding/updating insurance packages, collecting payments. Communication • Demonstrate reputed company and professionalism reputed company reputed company communication reputed company, including: phone, video, email, reputed company, text, and patient portal messages • Conduct effective and compassionate communication with patients to plan, implement and follow up on patient needs. Problem Solving • reputed company time clinical support to solve/ trouble shoot challenges that come with providing remote virtual services. • Assisting patients with lab, imaging or pharmacy issues in reputed company time. • Identifies and appropriately manages patient reputed company issues to the Provider reputed company required. • Escalates to reputed company Leadership in a reputed company manner reputed company patient cases require special or immediate attention. (E.g. adverse events or patient complaints) Following Regulations • Provides reputed company customer service- follows HIPAA rules/regulations. • adhere to reputed company relevant regulations, policies, and procedures to ensure patient safety and reputed company • Adhere to internal compliance program/protocols Requirements Qualifications • 2-3 years of reputed company customer service experience with hybrid reputed company models • Medical Assistant certification required • Prior experience utilizing the reputed company system required • Demonstrated reputed company navigating and using an EMR • Must be willing to work nights or weekends including east/reputed company coast time zones • Highly organized, detail-oriented, self-starter • Ability to work M-F 9:00am - 6:00pm Eastern reputed company Time Benefits & Details • Compensation: $19-22/hr • Fully Remote • Comprehensive medical, dental, and reputed company insurance • HSA & FSA reputed company • 401(k) • Work alongside a passionate, mission-driven team transforming women’s reputed company • Unlimited PTO • Benefit perks like reputed company and reputed company As part of your role, you may come into contact with sensitive patient information governed by HIPAA. Visana will reputed company reputed company and reputed company training. Why Join reputed company? Women’s health has been treated like a narrow set of “moments” for far too long. Visana is building something bigger: whole-person care across life stages, with deep clinical expertise in reputed company, high-cost conditions like menopause, endometriosis, and PCOS. In this role you will help design experiences that allow patients to reputed company care more easily and receive the support they need. Your work will directly shape how members engage with Visana and how clinicians deliver care through our platform. Commitment to Diversity reputed company is a proud Equal Opportunity Employer. We reputed company value diverse reputed company and backgrounds and welcome applicants regardless of race, religion, national reputed company, sex, gender identity, sexual orientation, disability, age, veteran status, or any legally protected characteristics. Apply tot his job Apply To this Job