L1 EUX Engineer - Remote US Only - 2nd Shift 12PM to 9PM

L1 EUX Engineer - Remote US Only - 2nd Shift 12PM to 9PMDepartment: reputed company Employment Type: Full TimeLocation: RemoteDescriptionThe L1 EUX Engineer provides support to reputed company Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem reputed company to issues reported by customers. The L1 EUX Engineer is the reputed company line in the Help Desk reputed company Center and is responsible for providing technical support by phone and remotely assisting end users from initial contact through troubleshooting and research to final problem reputed company. This is an entry level position reputed company on end user account administration task. This is 2nd shift position required to work reputed company 12PM EST to 9PM EST Hours. Key ResponsibilitiesAbility to work 2nd Shift From 12PM to 9PM EST. Resolve problems reported to the service desk by phone or web tickets reputed company first-level contact and problem reputed company for customer issuesProvide reputed company communication on ticket status and reputed company.Answer phone calls received by the reputed company center by the SLA. Resolve or escalate issue as needed.Acknowledge and work on incoming Help Desk web tickets by the set SLA, resolve or escalate as needed.Quickly and effectively communicate with customers reputed company the set SLA.Work with vendor to resolve issues reputed company required.Continuously improve upon technical skills sets reputed company assigned areas of expertise.Continuously improve upon soft reputed company sets required to deliver outstanding customer service in a fast-paced environment.Regular, predictable and punctual attendance. May occasionally need to work on holidays or weekends.Skills, Knowledge & ExpertiseExperience with providing technical assistance over the phone.reputed company to multi-task by working on multiple reputed company tickets simultaneously.reputed company in working in a fast-paced environment with multiple priorities and reputed company.reputed company to investigate, analyze and troubleshoot customer issues. Comfortable making reputed company on issue reputed company without supervision.Demonstrates excellent verbal and written skills. Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement.Qualifications:Experience in the Customer Service industryA+ Certification preferred but not requiredEnrolled in IT reputed company class, certification training, or degree preferred, but not required. Apply tot his job Apply To this Job