**Experienced Customer Service Representative – Retail and Fuel Operations**

At arenaflex, we're a third-generation, family-owned business that's been serving our community for years. Our commitment to exceptional customer service and quality products has earned us a reputation as a trusted partner for residential and commercial customers throughout Northern Virginia. With a fleet of 30 trucks and vehicles, we deliver over 33 million gallons of heating oil and other petroleum products every year, making us one of the largest and most reliable energy providers in the region. Our Retail Division operates a network of Wi-Not Stop convenience stores and a Marketplace, offering a wide range of products and services to meet the needs of our customers. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, ensuring that our customers have the best possible solutions for their comfort and energy needs. We're now seeking an experienced Customer Service Representative to join our team. As a key member of our retail and fuel operations, you'll be responsible for providing exceptional customer service, managing cash transactions, and maintaining a clean and organized store environment. **Job Summary:** As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers, resolving issues, and providing a positive experience for every interaction. You'll work closely with our sales team to ensure that customers receive the best possible service, and you'll be responsible for managing cash transactions, operating the fuel console, and maintaining store cleanliness. **Key Responsibilities:** * Provides prompt, courteous customer service, responding to customer inquiries and resolving issues in a professional and timely manner * Rings up sales on the cash register and properly handles money, checks, and other forms of payment received for products and/or services sold * Performs multi-function operation of the fuel console, ensuring accurate and efficient transactions * Maintains a clean and organized store environment, performing cleaning duties as necessary and basic upkeep and/or cleaning of all equipment in the store * Assists in maintaining proper inventory levels and shift audits, controlling merchandise, cash shortages, and other selling expenses * Performs all duties with minimum supervision and works irregular hours as needed, including evenings and weekends * Stands and/or walks up to eight hours per day, lifts and/or carries up to 30 pounds from ground to overhead for up to 30 minutes per day, and is exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer * Grasps, reaches, and manipulates objects with hands up to eight hours per day, requiring eye-hand coordination and coordination of both hands for up to four hours per day **Requirements:** * High School graduate or equivalent * Ability to perform the four basic arithmetic operations * Excellent verbal communication skills and ability to understand and follow instructions as given * Ability to work a flexible schedule to meet the needs of the business, which may require evening and weekend shifts * Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc. * Ability to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc. * Ability to perform the essential duties and to work under the conditions described **Preferred Qualifications:** * Previous customer service experience in a retail or fuel operations environment * Basic computer skills and ability to learn new software and systems * Ability to work in a fast-paced environment and adapt to changing situations * High school diploma or equivalent, with some college coursework or a degree in a related field **What We Offer:** * Competitive hourly rate and opportunities for advancement * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Opportunities for professional growth and development * A dynamic and supportive work environment **How to Apply:** If you're a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job