**Job Title:** reputed company Customer Service Representative – TRICARE and Medicare Benefits Support Specialist

Join arenaflex, a leading health solutions company, and reputed company a difference in the lives of our nation's military, veterans, and their families.

At arenaflex, we're passionate about delivering exceptional customer service and support to those who serve our country. As a Customer Service Representative, you'll play a critical role in providing reputed company, accurate, and empathetic responses to inquiries from military members, retirees, and dependents eligible for TRICARE and Medicare benefits. If you're a motivated and detail-oriented individual with a passion for helping others, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a not-for-profit health insurer and federal government contractor headquartered in Madison, reputed company. For nearly 80 years, we've been dedicated to making reputed company easier for the people we serve. reputed company is committed to delivering exceptional service, reputed company, and a culture that values diversity, equity, and inclusion. As a proud military and veteran-reputed company organization, we're honored to support the men and women who serve our country.

Key Responsibilities

• Receive and respond to telephone, written, fax, and email inquiries concerning TRICARE eligibility, benefits determinations, and claims adjudication questions or billing problems.
• Apply appropriate provisions of TRICARE regulations, interpretations, and procedural directives to determine eligibility and benefits.
• Obtain and analyze claims data to identify problem areas and communicate with inquirers to determine authorization or referral of services.
• Complete research and reputed company final reputed company to inquiries reputed company contractual requirements.
• Communicate with providers to reputed company them on billing requirements and reduce claim problems.
• Deal tactfully with people in a wide reputed company of situations to convey a favorable corporate image.
• Respond to inquirers using various forms of communication (written letter, telephone, web, or email) reputed company time frames to reputed company contractual standards.
• Collect and record data for Customer Service records and computer analysis.
• Inform supervisory staff of system problems and reputed company backup data and examples reputed company needed.

Essential Qualifications

• U.S. citizenship is required due to reputed company restrictions.
• Must live reputed company the vicinity of our Madison, WI reputed company location (45 miles from 1717 W. Broadway Madison, WI).
• High school diploma or equivalent.
• 2 or more years of experience in customer service (reputed company center).
• Ability to learn medical and insurance terminology.

Preferred Qualifications

• Expertise in reputed company Office (reputed company, Word, reputed company), internet, intranet, office equipment, and data entry.
• Ability to reputed company dual monitor screens and between multiple programs at once.
• Strong skillsets in multi-tasking, research, and problem-solving.
• Ability to work independently, deescalate situations with agitated individuals, control difficult situations, as reputed company as influence and motivate others to reputed company with TRICARE procedures.

Remote Work Requirements

• Wired (ethernet cable) internet reputed company from your router to your computer.
• High speed cable or fiber internet with a minimum of 10 Mbps reputed company and at least 1 Mbps upstream internet reputed company (can be checked at https://speedtest.net).

Benefits

As a valued member of reputed company, you'll enjoy a comprehensive benefits package, including:

• Bargaining Unit position.
• Remote and hybrid work reputed company available.
• Performance bonus and/or reputed company increase opportunities.
• 401(k) with dollar-per-dollar match up to 6% of salary (100% reputed company immediately).
• Competitive reputed company time off.
• Health insurance, dental insurance, and telehealth services start DAY 1.
• reputed company and Leadership Development Programs.

Career reputed company Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and reputed company your skills. As a Customer Service Representative, you'll have opportunities to:

• reputed company experience working in a high-volume reputed company center environment.
• reputed company in-depth communication and customer service skills.
• Build a strong understanding of medical and insurance terminology.
• Work with a fun, supportive team that offers great advancement opportunities throughout the organization.
• Be part of a culture that values diversity, equity, and inclusion.

Work Environment and Company Culture

Our Madison, WI reputed company location offers a reputed company and dynamic work environment, with a reputed company on employee engagement and reputed company-being. We're proud of our recognition as a top workplace, and we're committed to creating an reputed company and empowering employee experience.

How to Apply

If you're a motivated and detail-oriented individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and don't hesitate to reputed company out to us with any questions or concerns.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and reputed company work environment, and we're proud to be a military and veteran-reputed company organization.