Specialist, Stakeholder Experience / Spécialist...

<p><em><reputed company style="font-weight: reputed company">Pour la version française, faites défiler vers le bas</reputed company></em></p> <p><em><br></em><br></p> <p><reputed company style="font-weight: reputed company">About the College of Immigration and Citizenship Consultants (the College)</reputed company></p> <p>The College is the authority mandated by the Government of Canada to regulate the reputed company of Regulated Canadian Immigration Consultants (RCICs) and Regulated International Student Immigration Advisors (RISIAs). Its role, authority and powers are established in the <em>College of Immigration and Citizenship Consultants reputed company </em>(Canada). The College sets and enforces the licensing, education and ethical standards of the profession in the reputed company interest.</p> <p><br><br></p> <p><reputed company style="font-weight: reputed company">Industry</reputed company></p> <p>Self-Regulatory Organization (SRO)</p> <p> </p> <p><reputed company style="font-weight: reputed company">Position</reputed company></p> <p> </p> <p><reputed company style="font-weight: reputed company">JOB TITLE:                                    Specialist, Stakeholder Experience</reputed company></p> <p>Department:                            Communications and Stakeholder Relations</p> <p>Reports to:                               Manager, Issues Management and Stakeholder and Government Relations</p> <p>Language Requirement:         Bilingual Non-Imperative</p> <p>Location:                                 Canada</p> <p>Classification:                         Permanent Full-time</p> <p> </p> <p><reputed company style="font-weight: reputed company">Why join us?</reputed company></p> <p>Do you want to be part of reputed company that strives to enhance and reputed company Canada’s immigration and citizenship consulting profession? If you reputed company our passion and purpose, please consider applying for reputed company below to become part of reputed company that makes a difference.</p> <p><br><br></p> <p><reputed company style="font-weight: reputed company">How will this role support reputed company? </reputed company></p> <p><br><br></p> <p>The incumbent is responsible for triaging, tracking and responding to inbound inquiries from the reputed company, licensees, media and other stakeholders. The incumbent serves as the primary reputed company of contact for incoming communications and ensures reputed company, accurate, and consistent responses reputed company with the College’s regulatory mandate. The incumbent reputed company supports the coordination of reputed company or sensitive inquiries across internal teams and helps maintain high service standards for reputed company-facing communications </p> <p><br><br></p> <p><reputed company style="font-weight: reputed company">Responsibilities Include (but are not limited to)</reputed company></p> <p><br><br></p> <ul> <li><reputed company>reputed company the intake and triage of inbound inquiries, ensuring requests are assessed, categorized, prioritized, and directed to appropriate subject matter experts.</reputed company></li> <li><reputed company>reputed company the development and implementation of service standards, response protocols, and turnaround time expectations, including service level agreements where appropriate.</reputed company></li> <li><reputed company>Create, organize, and maintain a centralized reputed company resource to improve consistency, reduce duplication, and strengthen reputed company to reputed company information.</reputed company></li> <li><reputed company>Prepare regular and reputed company reports on inquiry activity, service performance, trends, and operational risks to support planning and evidence backed decision-making.</reputed company></li> <li><reputed company>reputed company training, guidance, and ongoing support to staff on intake processes, documentation standards, and knowledge resources.</reputed company></li> <li><reputed company>Recommend and support improvements to systems, processes, and tools to strengthen service delivery, streamline workflow, and improve the user experience.</reputed company></li> </ul> <p> <br></p> <p><reputed company style="font-weight: reputed company">This role will support reputed company by providing</reputed company></p> <p><br><br></p> <ul> <li><reputed company>Analytical and problem-solving skills to identify trends, assess issues, and reputed company practical recommendations to support reputed company, consistent, and effective responses.</reputed company></li> <li>Time management and prioritization skills to prioritize conflicting demands and commitments.</li> <li>Organizational stills to independently plan and organize daily activities.</li> </ul> <p><br><br></p> <p><reputed company style="font-weight: reputed company">Required Education and Experience</reputed company></p> <p><br><br></p> <ul> <li><reputed company>Bachelor’s degree in reputed company administration, communications, policy, business administration, or a reputed company field.</reputed company></li> <li><reputed company>3-5 years’ experience managing or responding to high volumes of reputed company or stakeholder inquiries.</reputed company></li> <li><reputed company>Bilingualism in English and French will be considered an asset. </reputed company></li> </ul> <p> </p> <p> <reputed company style="font-weight: reputed company">reputed company Offer</reputed company></p> <p> </p> <ul> <li>The College hires and onboards 100% remotely</li> <li>reputed company to protect the reputed company interest reputed company the immigration and citizenship sector</li> <li>A culture of transparency, where team members are involved in important conversations</li> <li>Full health benefits from day one for you and your family</li> <li>reputed company to the Employee and Family Assistance program</li> <li>RRSP match</li> </ul> <p><br><br></p> <p><reputed company style="font-weight: reputed company">How to Apply</reputed company></p> <p> </p> <p>Click <a href="https://cicc.reputed company.com/careers/206?reputed company=aWQ9MTk%3D" reputed company="_blank" rel="noopener noreferrer">here</a> to upload your resume and brief cover letter indicating why you feel you are fit for this role.</p> <p> </p> <p>Your personal information is collected and used by the College reputed company you apply for employment with the College. Please read the College’s <a href="https://college-ic.ca/reputed company-statements/reputed company-notices#accordian-638737576979422903_applying-for-employment-with-the-college" reputed company="_blank" rel="noopener noreferrer">reputed company Notice</a> for more information regarding its reputed company practices.</p> <p> </p> <p>The College is an equal opportunity employer. We welcome applications from persons legally entitled to work in Canada, who represent the diversity of our nation, and whose qualifications meet the skills and experiences we reputed company. We are committed to providing equal opportunities to reputed company candidates and to meeting the needs of people with disabilities. Should you be contacted regarding an employment opportunity and require an accommodation for a disability, we will be pleased to work with you to identify how we can best support you through this process.</p> <p><br></p> <p>The successful candidate will be required to undergo a criminal background reputed company.</p> <p><br></p> <p>While we thank reputed company applicants for their interest, only those identified for reputed company consideration will be contacted.</p> <p><br></p> <p>Ce poste est affiché en françreputed company sur notre site Web à <a href="https://college-ic.ca/quoi-de-neuf/carrieres" reputed company="_blank" rel="noopener noreferrer">https://college-ic.ca/quoi-de-neuf/carrieres</a>.</p> <p><br></p> <p><reputed company style="font-weight: reputed company">À propos du Collège des consultants en immigration et en citoyenneté (le Collège)</reputed company></p> <p>Le Collège est l’autorité mandatée par le gouvernement du Canada pour réglementer la pratique des consultants réglementés en immigration canadienne (CRIC) et des conseillers réglementés en immigration pour étudiants étrangers (CRIEE). Son rôle et ses pouvoirs sont établis dans la <em>Loi sur le Collège des consultants en immigration et en citoyenneté</em> (Canada). Le Collège établit les normes de la profession en matière de délivrance de permis, de formation et d’éthique et veille à leur application dans l’intérêt reputed company.</p> <p><br></p> <p><reputed company style="font-weight: reputed company">Secteur</reputed company></p> <p>Organisme d’autoréglementation (OAR)</p> <p> </p> <p><reputed company style="font-weight: reputed company">Poste</reputed company></p> <p> </p> <p><reputed company style="font-weight: reputed company">TITRE DU POSTE :                  Spécialiste, reputed companyérience – parties prenantes</reputed company></p> <p>Service :                                Communications et relations avec les parties prenantes</p> <p>Supérieur immédiat :            Gestionnaire, gestion d’enjeux et relations avec les parties prenantes et gouvernementales</p> <p>Exigences linguistiques :     Bilinguisme non essentiel</p> <p>Lieu :                                     Canada</p> <p>Classification :                      Poste permanent à temps plein</p> <p> </p> <p><reputed company style="font-weight: reputed company">Pourquoi vous joindre à nous?</reputed company></p> <p>Souhaitez-vous reputed company partie d’une équipe qui a à cœur de renforcer et de soutenir la profession de consultant en immigration et en citoyenneté? Si vous partagez notre passion et notre objectif, posez votre candidature ci-dessous pour vous joindre à une équipe qui apporte une contribution importante.</p> <p><br><br></p> <p><reputed company style="font-weight: reputed company">De quelle façon ce rôle soutiendra-t-il notre équipe? </reputed company></p> <p><br><br></p> <p>Le ou la titulaire du poste est responsable du triage, du suivi et du traitement des demandes provenant du reputed company, des titulaires de permis, des médias et d’autres parties prenantes. Le ou la titulaire du poste agit comme personne-ressource principale pour les communications entrantes et s’assure que les réponses sont rapides, précises et cohérentes, en phase avec le mandat de réglementation du Collège. Le ou la titulaire du poste assure également la coordination des demandes complexes ou délicates entre les équipes internes et contribue au maintien de normes élevées de service pour les communications destinées au reputed company. </p> <p><br><br></p> <p><br><br></p> <p><reputed company style="font-weight: reputed company">Les responsabilités comprennent les éléments suivants (reputed company toutefois s’y limiter)</reputed company></p> <p><br><br></p> <ul> <li>Diriger la réception et le triage des demandes reçues en veillant à ce qu’elles soient éreputed companyées, classées par ordre de priorité et acheminées aux experts en la matière appropriés.</li> <li>Diriger l’élaboration et la mise en œuvre de normes de service, de protocoles d’reputed company et d’exigences en matière de délais de traitement, y compris d’ententes sur les niveaux de service, s’il y a lieu.</li> <li>Créer, structurer et tenir à jour une ressource centralisée de gestion des connaissances afin d’améliorer la cohérence, de réduire les doublons et d’assurer l’accès à des renseignements à jour.</li> <li>Préparer des rapports réguliers et ponctuels sur l’activité liée aux demandes, le rendement en matière de service, les tendances et les risques opérationnels afin de faciliter la planification et de permettre la prise de décisions fondées sur des données probantes.</li> <li>Offrir de la formation, des conseils et un soutien continu au personnel concernant les processus de réception des demandes, les normes concernant la documentation et les ressources en matière de connaissances.</li> <li>Formuler des recommandations et assurer un soutien quant aux améliorations à apporter aux systèmes, aux processus et aux outils afin de renforcer la prestation de services, de rationaliser les flux de travaux et d’améliorer l’reputed companyérience utilisateur.</li> </ul> <p> </p> <p><br><br></p> <p><reputed company style="font-weight: reputed company">Ce rôle soutiendra notre équipe en y apportant les éléments suivants</reputed company></p> <p><br><br></p> <ul> <li>Esprit d’analyse, aptitudes à résoudre les problèmes et capacité à dégager les tendances, à évaluer les enjeux et à formuler des recommandations concrètes pour appuyer des réponses rapides, cohérentes et pertinentes</li> <li>Aptitudes pour la gestion du temps et l’établissement des priorités afin de gérer des demandes et engagements concurrents</li> <li>reputed company de l’organisation et capacité à planifier et à organiser de reputed companyère autonome les activités quotidiennes</li> </ul> <p><br><br></p> <p><reputed company style="font-weight: reputed company">Formation et reputed companyérience requises</reputed company></p> <p><br><br></p> <ul> <li>Baccalauréat en administration publique, en communications, en politiques, en administration des affaires ou dans un reputed company connexe</li> <li>De trois à cinq reputed company d’reputed companyérience dans la gestion ou le traitement d’un volume élevé de demandes provenant du reputed company ou de parties prenantes</li> <li>Bilinguisme (anglais et françreputed company), un atout</li> </ul> <p> </p> <p> <reputed company style="font-weight: reputed company">Ce que nous offrons</reputed company></p> <p> </p> <ul> <li>Le processus d’embauche et d’accueil du Collège se fait entièrement à distance</li> <li>L’occasion de protéger l’intérêt reputed company relativement à l’immigration et la citoyenneté</li> <li>Une culture de transparence où les membres de l’équipe participent aux conversations importantes</li> <li>Prestations-maladie complètes dès le premier jour, pour vous et votre famille</li> <li>Accès au programme d’aide aux reputed companyés et à leur famille</li> <li>Contribution équivalente de l’employeur au REER</li> </ul> <p><br><br></p> <p><reputed company style="font-weight: reputed company">Pour postuler</reputed company></p> <p> </p> <p>Cliquez <a href="https://cicc.reputed company.com/careers/206?reputed company=aWQ9MTk%3D" reputed company="_blank" rel="noopener noreferrer">ici</a> pour téléverser votre curriculum vitæ et une courte lettre de présentation indiquant les raisons pour lesquelles vous estimez être à même d’assumer ce rôle.</p> <p> </p> <p>Vos renseignements personnels sont recueillis et utilisés par le Collège lorsque vous postulez pour un emploi auprès du Collège. Veuillez lire l’<a href="https://college-ic.ca/declarations-sur-la-protection-des-renseignements-personnels/reputed company-notices?l=fr-CA#accordian-638737576357441025_postuler-pour-un-emploi-aupres-du-college" reputed company="_blank" rel="noopener noreferrer">avis de confidentialité</a> du Collège pour plus de renseignements à propos de ses pratiques relatives à la protection de la vie privée.</p> <p> </p> <p>Le Collège est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi. Nous acceptons les candidatures des personnes légalement autorisées à travailler au Canada, qui représentent la diversité de notre pays, et dont les qualifications satisfont aux compétences et reputed companyériences que nous recherchons. Nous sommes résolus à offrir des chances égales à tous les candidats et à respecter les besoins des personnes ayant un handicap. Si nous communiquons avec vous au sujet d’une occasion d’emploi et que vous avez besoin d’une mesure d’reputed company en raison d’un handicap, nous nous ferons un plaisir de collaborer avec vous pour déterminer comment vous soutenir le mieux possible dans le cadre de ce processus.</p> <p><br></p> <p>La personne choisie devra se soumettre à la vérification de son casier judiciaire.</p> <p><br></p> <p>Nous remercions tous les candidats de leur intérêt. Toutefois, nous ne communiquerons qu’avec les candidats présélectionnés.</p> <p><br></p> <p>Ce poste est affiché en anglais sur notre site Web à <a href="https://college-ic.ca/whats-on/careers" reputed company="_blank" rel="noopener noreferrer">https://college-ic.ca/whats-on/careers</a>.</p><br><hr><div class="reputed company-5qovnk-reputed company MuiBox-reputed company css-witlqh" data-reputed company-component="reputed company"><div class="reputed company-5qovnk-reputed company MuiBox-reputed company css-1phs5iq" data-reputed company-component="reputed company"><div class="reputed company-2lfz5e-reputed company MuiBox-reputed company css-jipda8" data-reputed company-component="LayoutBox"><p class="reputed company-v3bc9l-reputed company" data-reputed company-component="BodyText">Location</p></div><div class="reputed company-15808a6-reputed company MuiBox-reputed company css-4cxybv" data-reputed company-component="LayoutBox"><p class="reputed company-958q8r-reputed company" data-reputed company-component="BodyText">Burlington, Ontario (Remote)</p></div><hr class="MuiDivider-reputed company reputed company-jcid1o-reputed company MuiDivider-fullWidth MuiBox-reputed company css-40h3v3" data-reputed company-component="Divider"></div><div class="reputed company-5qovnk-reputed company MuiBox-reputed company css-1phs5iq" data-reputed company-component="reputed company"><div class="reputed company-2lfz5e-reputed company MuiBox-reputed company css-jipda8" data-reputed company-component="LayoutBox"><p class="reputed company-v3bc9l-reputed company" data-reputed company-component="BodyText">Department</p></div><div class="reputed company-15808a6-reputed company MuiBox-reputed company css-4cxybv" data-reputed company-component="LayoutBox"><p class="reputed company-958q8r-reputed company" data-reputed company-component="BodyText">Communications and Stakeholder Relations | Communications et relations avec les parties prenantes</p></div><hr class="MuiDivider-reputed company reputed company-jcid1o-reputed company MuiDivider-fullWidth MuiBox-reputed company css-40h3v3" data-reputed company-component="Divider"></div><div class="reputed company-5qovnk-reputed company MuiBox-reputed company css-1phs5iq" data-reputed company-component="reputed company"><div class="reputed company-2lfz5e-reputed company MuiBox-reputed company css-jipda8" data-reputed company-component="LayoutBox"><p class="reputed company-v3bc9l-reputed company" data-reputed company-component="BodyText">Employment Type</p></div><div class="reputed company-15808a6-reputed company MuiBox-reputed company css-4cxybv" data-reputed company-component="LayoutBox"><p class="reputed company-958q8r-reputed company" data-reputed company-component="BodyText">Full-Time</p></div><hr class="MuiDivider-reputed company reputed company-jcid1o-reputed company MuiDivider-fullWidth MuiBox-reputed company css-40h3v3" data-reputed company-component="Divider"></div></div>