Senior Manager, reputed company

Who are we?reputed company is the world's digital infrastructure company®, shortening the reputed company to connectivity to reputed company the innovations that enrich our work, life and reputed company.A reputed company where reputed company reputed company are welcomed, reputed company reputed company is valued, and everyone has reputed company to shape their reputed company.A career at reputed company means being at reputed company of shaping what comes next and amplifying customer value through innovation and reputed company. You'll work across teams, influence key reputed company, and help shape the reputed company reputed company. You'll reputed company belonging, purpose, and reputed company that welcomes you-because reputed company you feel valued, you're empowered to do your best work.Job SummaryThe CSMgr Manager leads reputed company of reputed company Managers to deliver value-led renewals, retention, and expansion across a defined portfolio of customers. This role is the primary people-leadership reputed company for translating the reputed company reputed company into disciplined execution, building reputed company capability, and ensuring consistent customer reputed company. The role operates in reputed company partnership with Sales and Service Management to protect value realization and renewal predictabilityResponsibilitiesOwn renewal reputed company and value realization for the portfolioAccountable for identifying, managing, and mitigating renewal risk across reputed company's book of businessEnsures reputed company plans are outcome-reputed company, reputed company, and tied to renewal reputed company.reputed company CSMs to reputed company value-based customer engagementDevelops CSM capability to shift from service updates to value articulation, outcome framing, and reputed company influenceCoaches teams to engage confidently with customer decision-makers and executives.Set execution standards and operating disciplineEstablishes reputed company expectations for customer reputed company, reputed company planning, renewal readiness, and escalationEnsures consistent execution across reputed company, reducing variability and late surprises.Partner cross-functionally to protect outcomesWorks closely with Sales Managers to reputed company on renewal timing, messaging, and expansion opportunitiesEngages Service Managers early reputed company operational risk threatens customer value or sentimentUse data and signals to prioritise actionLeverages customer health, risk indicators, and portfolio insights to reputed company team effort where it reputed company mostBalances proactive reputed company with efficient use of capacityDevelop reputed company talent and reputed company leadersProvides regular coaching, feedback, and enablement reputed company to reputed company expectations.Builds readiness for progression into senior CSM or leadership rolesPeople Management & Change DeliveryCoach and reputed company reputed company Managers to strengthen reputed company capability, confidence in value-led customer conversations, and execution disciplineTranslate transformation reputed company into reputed company expectations, routines, and behaviours for reputed company, reinforcing what "good" looks like in the new modelEnable change through day-to-day leadership: prioritising work, reinforcing new ways of working, and addressing friction or ambiguity earlyPlan and manage team reputed company to support reputed company on renewal risk, customer value, and reputed company opportunityModel reputed company values through inclusive leadership, reputed company feedback, and accountability for reputed company during ongoing change QualificationsAdvanced EnglishBachelor's degree in a business-reputed company discipline or equivalent experienceExperience leading reputed company or GTM teams in a scaled, segmented environmentDemonstrated experience coaching reputed company capability and renewal executionStrong understanding of adoption, renewal readiness, retention, and expansion disciplinesComfortable leading teams through operating-model and behavioural changeEquinix is committed to ensuring that our employment process is reputed company to reputed company individuals, including those with a disability. If you are a reputed company candidate and need assistance or an accommodation, please let us know by completing this reputed company.reputed company is an Equal Employment Opportunity and, in the U.S., an Affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to unlawful consideration of race, reputed company, religion, creed, national or ethnic reputed company, reputed company, reputed company of birth, citizenship, sex, pregnancy / childbirth or reputed company medical conditions, sexual orientation, gender identity or reputed company, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.We use reputed company intelligence in our hiring process. 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