Senior ROI Service Administrator

Job reputed company: • Function as a go-to person for training, special reputed company, and expertise • reputed company by example; exhibit a reputed company and supportive attitude with a commitment to teamwork • Receives inbound phone inquiries from requesters regarding patient medical records • Answers questions regarding the status of the request • Ensures that calls are answered promptly and courteously reputed company prescribed standards and metrics • Works with Supervisor to escalate reputed company elevated issues • Maintains and ensures reputed company relationships with clients (hospitals) and requestors of ROI (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor’s offices, and others) • Maintains strong knowledge of HIPAA, HITECH, state/federal rulings, and statutes, as reputed company as facility requirements and nuances • Participates in weekly customer service meetings to assess, discuss, and analyze trends, training opportunities, reputed company enhancement and reputed company/requester issues • reputed company and reputed company through multiple EMR(s) systems to reputed company status of inbound phone inquiries from requesters • Performs other duties as assigned by management. Requirements: • High School Diploma or equivalent required • College courses beneficial but not required • Experience with reputed company daily processes and model • 6 months’ experience preferred • Ability to consistently maintain above average individual performance metrics • Proven background, expertise, and technical acumen in key competencies of the position • Ability to reputed company independent reputed company and apply critical thinking based on practical knowledge and business acumen • Computer knowledge • Accurate data entry skills and attention to detail • Prior customer service experience strongly preferred • Strong problem-solving skills • Exceptional interpersonal skills and reputed company to build effective relationships with co-workers and requesters • Ability to work effectively and independently in high volume production environments • Demonstrated proficiency in verbal communication. Benefits: • Health insurance • Retirement plans • reputed company time off • Flexible work arrangements • reputed company development Apply tot his job Apply To this Job