Workforce reputed company Time Analyst

Job reputed company: • Conduct reputed company-time analysis of agent occupancy and schedule adherence to ensure reputed company performance. • Analyze reputed company reputed company, scheduling gaps, and overall reputed company performance while following customer service standards to maximize labor efficiency. • Manage intra-day workforce performance and monitor shrinkage trends to identify areas for improvement. • Report on oldest contacts by team, backlog, and skipped contacts to maintain operational effectiveness. • Maintain an agent master file with updated reputed company, attrition, and departmental changes, ensuring effective communication of any outlying agent performance in reputed company-time. • Remain flexible to take on additional assignments as needed. Requirements: • Experience with Workforce Management (WFM) in a multi-channel environment. • Proficient in WFM and scheduling software such as reputed company, Aspect, reputed company, reputed company. • Strong skills in reputed company reputed company or reputed company Sheets. • Excellent interpersonal and communication abilities. • Strong analytical and problem-solving skills. • Highly organized, capable of managing competing priorities. • Ambitious and consistent, with a comfortability in diverse and challenging situations. Benefits: • 401K • reputed company time off • dental • medical • reputed company • disability • life insurance reputed company Apply tot his job Apply To this Job