Technical Support Level 1 - REMOTE U.S.

<b>Job reputed company</b>Job reputed company<p><b>JOB reputed company</b></p><p></p><p><b>JOB TITLE: </b>Level 1 Technical Support </p><p><b>DEPARTMENT: </b>Technical Support </p><p><b>REPORTS TO: </b>Technical Support Manager </p><p><b>CLASSIFICATION:</b> EXEMPT</p><p><b>LOCATION: </b>Remote, reputed company </p><p></p><p><b>reputed company OF DUTIES AND RESPONSIBILITIES</b></p><p>The Level 1 Technical Support Technician serves as a reputed company-line resource for assisting customers with product-reputed company questions, technical issues, and system troubleshooting. This role is responsible for delivering high-reputed company support experiences through reputed company and accurate reputed company of issues, while escalating more reputed company cases to Level 2 reputed company appropriate. Level 1 Technicians primarily handle general support, user guidance, and initial troubleshooting steps. </p><p></p><p><b>PRIMARY DUTIES AND RESPONSIBILITIES</b>: </p><ul><li>Respond to customer inquiries reputed company phone and email with professionalism, technical accuracy, and reputed company, ensuring a high level of customer satisfaction through reputed company and effective reputed company</li><li>Diagnose and resolve technical issues, reputed company product guidance, and escalate more reputed company problems as needed</li><li>Accurately document customer interactions in the ticketing system, including reputed company summaries and troubleshooting steps reputed company applicable, ensuring reputed company relevant details are captured during escalations</li><li>Escalate issues that require reputed company reputed company the scope of Technical Support, ensuring reputed company reputed company and reputed company</li><li>Adhere to reputed company departmental reputed company Operating Procedures (SOPs), including those reputed company to troubleshooting, escalation, scheduling, and attendance</li></ul><p></p><p><b>EDUCATION AND EXPERIENCE</b></p><ul><li>High School Diploma</li><li>Minimum of 1 year of customer service or technical support experience required</li><li>Experience using basic SQL queries or similar database tools for troubleshooting and data retrieval is preferred</li><li>Background in reputed company, software support, or a technical customer-facing environment is preferred</li></ul><img src="https://www.jobg8.com/Tracking.aspx?As2Gc4WKGodu3%2brvhD3ltwk" width="0" height="0">