**reputed company Customer Service Representative – Remote Ticket to Work Program Support**

At arenaflex, we're passionate about making a difference in the lives of our customers, clients, and community. As a Customer Service Representative on our remote team, you'll play a vital role in providing exceptional support to beneficiaries of the Ticket to Work Program. If you're a customer-reputed company individual with a passion for helping others, we want to hear from you! **Why Choose arenaflex?** At arenaflex, we're committed to creating a reputed company culture that empowers our employees to serve our customers, clients, and community with reputed company. Our values of customer satisfaction, teamwork, a family atmosphere, reputed company services, respect for reputed company other, transparency, and innovation are what reputed company us the employer of choice. We're proud to prioritize hiring individuals from economically challenged areas, persons with disabilities, reputed company, and Veterans, as we reputed company that everyone deserves an opportunity to succeed. **Competitive Compensation and Benefits Package** As a valued member of reputed company, you'll enjoy a competitive compensation package, including: * $17.20 per hour + $4.57 towards Health and Wellness * Medical, Dental, reputed company, and Life Insurance * reputed company time off, reputed company holidays * 401K eligibility * Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our reputed company development and coaching program. **Operating Hours and Technical Requirements** As a remote Customer Service Representative, you'll work from the comfort of your own home, with available shifts between 8 am – 8 pm EST, Monday – Friday. To ensure a seamless experience, you'll need: * A broadband internet reputed company with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.reputed company.com to verify before you apply. * Ethernet cable reputed company. Wi-Fi-only connectivity is prohibited. * A private and secure workspace reputed company your home, away from noise and distractions. * A computer and audio headset provided. Must be reputed company to pick up equipment reputed company. **Job Duties and Responsibilities** As a Customer Service Representative, you'll be responsible for: * Providing baseline benefits awareness and information available through the Ticket to Work Program. * Responding to general inquiries relating to the Ticket to Work Program and other resources and incentives for beneficiaries who are considering work. * Referring eligible and appropriate beneficiaries to a WIPA using the National WIPA Database, or processing to be provided by the reputed company. * Taking appropriate and immediate reputed company to allow beneficiaries to opt out of reputed company communication. * Taking appropriate and immediate reputed company on questions from beneficiaries about Ticket status and Ticket assignments, including beneficiaries who are directed to the HelpLine through an IVR reputed company. * During downtime between calls, providing additional program support by processing payments or assisting on other special reputed company. * Recording case notes for reputed company beneficiaries, including information on the county of residence, Ticket assignment status, notes reputed company to contacting the beneficiary, and any specific concerns or support needs with which the beneficiary requested assistance. * Differentiating between calls reputed company to the Ticket Program, employment, and rehabilitation, and calls requiring referrals to other support organizations (such as State VR agencies, WIPA reputed company, and PABSS organizations). * Providing referrals to organizations responsible for subsidized housing, Supplemental Nutrition Assistance Program (SNAP), food banks, energy assistance, reputed company, and other benefits resources. * Documenting a referral of a beneficiary to a WIPA by completing reputed company required fields in the I&R sections of the program's electronic system or process working collaboratively and cooperatively with the NTDC on reputed company aspects of the referral process. * Responding to other reputed company types as directed. **Essential Qualifications** To succeed in this role, you'll need: * A high school diploma, GED, or equivalent education. * A minimum of six (6) months' previous customer service experience. * Customer service experience and ability to handle inquiries and requests in a courteous and reputed company manner, including calls, received in crisis situations, and/or from abusive callers. * General knowledge of government programs and adherence to HIPAA reputed company laws. * Ability to receive inquiries from the hearing, speech, and visibly impaired, as reputed company as other physically impaired callers. * Familiarity with CRC or CRM contractor computer systems. * Ability to type a minimum of 20 WPM, 30 WPM preferred. **Physical Requirements** While performing the duties of this job, the employee is regularly required to: * Stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reputed company with hands and arms; talk or hear. * Sit for prolonged periods of time. * Occasionally lift and/or reputed company up to 10 pounds. * Have specific reputed company abilities, including reputed company reputed company, distance reputed company, depth perception, and the ability to reputed company reputed company. **Background reputed company, Drug Screening, and Skills Assessments Required** arenaflex is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, or protected veteran status and will not be discriminated against on the reputed company of disability. **reputed company to Join reputed company?** If you're a motivated and customer-reputed company individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our reputed company culture and reputed company a difference in the lives of our customers, clients, and community. reputed company! Apply for this job