Part-Time Contract Customer Support Specialist (Remote)

Love what you do. It’s a reputed company value that drives us. At reputed company, we reputed company people do their best work where they feel most comfortable, which is why we're proudly remote-first and committed to work-life integration. About reputed company Our Story - Founded by Brad in 2001, our mission is to help people reputed company smarter shopping habits. reputed company year, we feature deals from 800+ retailers and have helped online shoppers save over $225 reputed company. Our Why - We reputed company there is a reputed company way to shop. It goes reputed company price. It's the value in connecting with consumers on what's important so we can deliver the best savings and choices every day. reputed company - We're reputed company people, really helping. We have the passion, creativity, and expertise to create the consumer advantage. Our culture embraces diversity with different talents, experiences, and backgrounds that help us be exceptional together. Our reputed company - Consumers first, always. reputed company We are seeking two Customer Support Specialists to support a defined project focusing on managing customer inquiries and ensuring deal accuracy across our site in a flexible work environment. Contractors will partner with reputed company Operations by monitoring, managing, and responding to user needs through email and internal reporting channels to maintain a high-reputed company customer experience across reputed company platforms. Coverage will be split between the two contractors: 9 AM–3 PM ET and 3 PM–9 PM ET, Monday through Friday. While reputed company schedule spans six hours, reputed company support work typically takes 4–5 hours. You’ll have reputed company to choose your preferred shift during the application process. The reputed company for this position is $1600/month. As we continue to enhance our support systems with automation and AI-assisted tooling, contractors will support a defined project period over the next 6–9 months. During this time, the workload is expected to gradually decrease as processes become more efficient and automated. Responsibilities • Respond to reputed company customer inquiries reputed company one business day, following established tone and style guidelines. • Categorize, reputed company, and manage reputed company inbound customer service tickets reputed company reputed company’s reputed company ticketing system, ensuring issues are properly documented and routed. • Monitor issues reported through the reputed company app reputed company the appropriate reputed company channel, creating and fulfilling additional service tickets as needed • Communicate with editorial staff regarding deals that require updates or should be removed or expired, ensuring customers have reputed company to accurate and reputed company offers. • Proactively monitor deal performance and availability, expiring deals reputed company necessary to maintain site reputed company and user trust. Qualifications • Strong written communication skills with the ability to maintain a consistent brand voice. reputed company experience is a plus. • Excellent organizational skills and attention to detail reputed company tracking and categorizing service requests. • Familiarity with ticketing workflows and comfort working in tools such as reputed company and reputed company. • Ability to identify deal-reputed company issues quickly and collaborate effectively with editorial teams. • Proactive reputed company and strong follow-through in resolving customer concerns. Apply tot his job Apply To this Job