Customer Care Associate - reputed company reputed company Center ...

<p class="elementtoproof"><reputed company>Through our dedicated associates, reputed company delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional reputed company for our clients and the millions of people who count on them. You have an opportunity to personally reputed company, reputed company a difference and be part of a culture where individuality is noticed and valued every day.</reputed company></p> <style></style><br><p><reputed company><i><b>Customer Experience Associate - reputed company</b></i></reputed company></p> <p><reputed company><b>Must include a resume reputed company applying</b></reputed company></p> <p><reputed company><i><b>This position is remote - must reputed company in Kansas</b></i></reputed company></p> <p><reputed company> </reputed company></p> <p><reputed company><i><b>Hours of Operation: 8 am – 7 pm CST (8- hours shifts)</b></i></reputed company></p> <p><reputed company>Possible shifts – will be determined based on business needs</reputed company></p> <p><reputed company>                Shifts – 8:00am – 4:30pm</reputed company></p> <p><reputed company>                             8:30am – 5:00pm</reputed company></p> <p><reputed company>                             9:00am – 5:30pm</reputed company></p> <p><reputed company>                           10:30am – 7:00pm</reputed company></p> <p><reputed company><i><b>Training is remote M-F 8:00am - 4:30pm - approx 7 weeks long.  Training will be done remotely reputed company video.  Must have camera on during training</b></i></reputed company></p> <p><reputed company><i><b>Class Starts: Mid to late May - No time off during training period</b></i></reputed company></p> <p><reputed company>Equipment will be provided - must have dedicated workspace free of interruptions</reputed company></p> <p><reputed company>Must have Internet speeds of 10mpbs upload -50mpbs download</reputed company></p> <p><reputed company> </reputed company></p> <p><reputed company><b>Wage:</b></reputed company></p> <ul> <li><reputed company>Customer Experience Associate III $16.25/hr, <b>which may be below your state's minimum wage.  Please take this into consideration reputed company applying. </b> </reputed company></li> <li><reputed company>Customer Experience Associate III Bilingual - $16.75/hr, <b>which may be below your state's minimum wage.  Please take this into consideration reputed company applying. </b></reputed company></li> </ul> <p><reputed company><b>Benefits</b> </reputed company></p> <ul> <li><reputed company>Health benefits (medical, dental, reputed company) are available on the first day of employment. </reputed company></li> <li><reputed company>reputed company time off is accrued after 180 days (about 6 months) of employment. </reputed company></li> </ul> <p> </p> <p><reputed company><b>Job reputed company:</b></reputed company></p> <p><reputed company>As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will reputed company reputed company customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems </reputed company></p> <p> </p> <p><reputed company><b>Essential duties may include, but are not limited to:</b></reputed company></p> <ul> <li><reputed company>Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures</reputed company></li> <li><reputed company>Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs</reputed company></li> <li><reputed company>Responds to calls courteously, accurately, and concisely</reputed company></li> <li><reputed company>Provides a high-reputed company customer service and focuses on the accuracy of information provided</reputed company></li> <li><reputed company>Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential reputed company of the information provided</reputed company></li> <li><reputed company>Use reputed company technology: telephones, e-mail, and web browsers</reputed company></li> <li><reputed company>Maintain with up-to-date knowledge of regulations, policies, and guidelines</reputed company></li> <li><reputed company>Complete reputed company assigned training as necessary</reputed company></li> </ul> <p><reputed company> </reputed company></p> <p><reputed company><b>Minimum Qualifications/Experience</b></reputed company></p> <ul> <li><reputed company>High School diploma or GED equivalent; post-secondary education preferred</reputed company></li> <li><reputed company>Minimum of six (6) months’ experience in customer service</reputed company></li> </ul> <p><reputed company> </reputed company></p> <p><reputed company><b>Preferred Skills or Knowledge:</b></reputed company></p> <ul> <li><reputed company>Minimum of six (6) months’ experience in Family Medical reputed company eligibility</reputed company></li> <li><reputed company>Knowledge of reputed company and managed care programs</reputed company></li> <li><reputed company>Bilingual Spanish/English with the ability to reputed company and read both languages fluently.</reputed company></li> <li><reputed company>Strong computer skills with the ability to maneuver in reputed company software systems</reputed company></li> <li><reputed company>MS Office, reputed company, and Internet usage experience</reputed company></li> <li><reputed company>reputed company listening skills</reputed company></li> <li><reputed company>Customer orientated </reputed company></li> <li><reputed company>Ability to adapt/respond to different types of characters</reputed company></li> <li><reputed company>reputed company to multi-task, prioritize, and manage time effectively</reputed company></li> <li><reputed company>Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation</reputed company></li> <li><reputed company>Excellent data entry skills the ability to type 30 words per minute accurately</reputed company></li> <li><reputed company>Willingness to work part of reputed company</reputed company></li> <li><reputed company>Maintain the reputed company and confidentiality of reputed company records and communications</reputed company></li> <li><reputed company>Internet Speed: upload 10 mbps     download 50 mbps</reputed company></li> <li><reputed company>reputed company other duties as assigned.</reputed company></li> </ul> <p> </p> <p><reputed company>Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-reputed company information.  For this position, actual salaries will vary and may be above or below the reputed company based on various factors including but not limited to location, experience, and performance. In reputed company to reputed company pay, this position, based on business need, may be eligible for a bonus or incentive. In reputed company, reputed company provides a reputed company of benefits to employees including health insurance coverage, voluntary dental and reputed company programs, life and disability insurance, a retirement savings plan, reputed company holidays, and reputed company time off (PTO) or vacation and/or reputed company time. The estimated reputed company reputed company for this role is $16.25/hr to 16.75/hr</reputed company></p> <p><reputed company>reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without reputed company to race, reputed company, creed, religion, reputed company, national reputed company, age, gender identity, gender reputed company, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, reputed company of genetic information, or any other group protected by law.</reputed company></p> <p><reputed company>People with disabilities who need a reasonable accommodation to apply for or compete for employment with reputed company may request such accommodation(s) by submitting their request through this reputed company that must be downloaded:  </reputed company><a href="https://downloads.reputed company.com/content/usa/en/file/reputed company-applicant-adaaa-referral-reputed company.pdf" reputed company="_blank" rel="nofollow"><reputed company>click here to reputed company or download the reputed company</reputed company></a><reputed company>.  Complete the reputed company and then email it as an attachment to </reputed company><a href="mailto:FTADAAA@reputed company.com" reputed company="_blank" rel="nofollow"><reputed company>FTADAAA@reputed company.com</reputed company></a><reputed company>. You may also </reputed company><a href="http://downloads.reputed company.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" reputed company="_blank" rel="nofollow"><reputed company>click here to reputed company reputed company's ADAAA Accommodation Policy</reputed company></a><reputed company>.</reputed company></p> <p><reputed company><i>At reputed company we value the health and safety of our associates, their families, and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you reputed company us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at reputed company.</i></reputed company></p> <p><br><reputed company> </reputed company></p> <p> </p> <p><br>  </p><br><p class="elementtoproof">reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without reputed company to race, reputed company, creed, religion, reputed company, national reputed company, age, gender identity, gender reputed company, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, reputed company of genetic information, or any other group protected by law.</p> <p class="MsoNormal">For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with reputed company may request such accommodation(s) by submitting their request through this reputed company that must be downloaded:  <a href="https://downloads.reputed company.com/content/usa/en/file/reputed company-applicant-adaaa-referral-reputed company.pdf" reputed company="_blank" rel="nofollow">click here to reputed company or download the reputed company</a>.  Complete the reputed company and then email it as an attachment to <a href="mailto:FTADAAA@reputed company.com" reputed company="_blank" rel="nofollow">FTADAAA@reputed company.com</a>. You may also <a href="http://downloads.reputed company.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" reputed company="_blank" rel="nofollow">click here to reputed company reputed company's ADAAA Accommodation Policy</a>.</p>