**Experienced Full Stack Product Manager – Customer Service and Member Management Platform Development**

At arenaflex, we're revolutionizing the way people consume entertainment, and we're looking for a talented Product Manager to join our Customer Service team. As a key player in shaping the future of our member management enterprise platform, you'll have the opportunity to make a significant impact on our customer and agent experience. **About arenaflex** arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our members enjoy a wide variety of TV series, films, and games across multiple genres and languages. We're committed to providing an exceptional experience for our customers, and our Customer Service team is dedicated to ensuring that nothing gets between our members and their favorite shows, movies, and games. **The Role** We're looking for an experienced Product Manager to lead and manage innovation to improve our members' and support agents' experience with our member management platform. As a Product Manager, you'll be responsible for providing product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions. You'll work closely with our engineering, data scientist, and design teams to deliver the best-in-class enterprise platform experience that enables our customer service team to provide great customer experience when contacting arenaflex CS. **Responsibilities** * Provide product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions. * Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap. * Partner with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together. * Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams as well as third-party solution partners and/or consulting firms. * Understand differences in support expectations in different regions around the world and tailor the experience accordingly. This includes nuanced differences among arenaflex's different services/products, such as Streaming, Games, Live Experiences, Ads, etc. * Expand product management responsibility to other tools as business needs present. * Embody the unique arenaflex culture. **What We're Looking For** * 5+ years of experience in product management for consumer or internal-facing products is a must. * A deep understanding of Customer Service business and contact center business is a must. * Prior experience working with member management products, whether third-party or in-house build, is a must. * Quick learner and the ability to work in a fast-paced global environment. * Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities. * Outstanding written and verbal communication skills: great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally are extremely important. * Organizational leadership and influence without authority. * Ability to make tough but informed decisions with both data and judgment. * Ability to inspire, motivate, and lead designers and engineers. * Demonstrated record of executing projects that measurably improved customer and agent experiences. * Deep focus on delivering a great customer and agent experience. * Experience working on global products and enterprise platforms is also beneficial. **What We Offer** * Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. * Paid leave of absence programs, including 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. * Flexible time off for full-time salaried employees. * A unique culture and environment that values diversity, equity, and inclusion. * Opportunities for career growth and professional development. * A competitive compensation structure, with a salary range of $160,000 - $390,000. **Why arenaflex?** * arenaflex is a leader in the entertainment industry, with a global presence and a commitment to innovation. * Our Customer Service team is dedicated to providing exceptional experiences for our customers, and we're looking for talented individuals who share our passion for delivering great customer experiences. * We offer a unique culture and environment that values diversity, equity, and inclusion, and we're committed to creating a workplace that is welcoming and inclusive for all employees. * We're a company that is constantly evolving and growing, and we're looking for individuals who are excited about the opportunity to make a meaningful impact. **How to Apply** If you're a motivated and experienced Product Manager who is passionate about delivering great customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience and qualifications for this role. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job