**Experienced Full Stack Customer Service/Sales Representative – Retention and Growth Specialist**

Are you a customer service and sales professional looking for a challenging and rewarding role where you can make a real impact? Do you thrive in a fast-paced environment where no two calls are the same? Look no further than arenaflex, the leading provider of electronic security, interactive home and business automation, and monitoring services in the United States. We're seeking an experienced Full Stack Customer Service/Sales Representative to join our team as a Retention Specialist, where you'll play a key role in retaining customers and driving business growth. **About arenaflex** arenaflex has been helping save lives since 1874, and we're proud to be the #1 smart home security provider in the U.S. Our mission is clear: we help save lives for a living. We're committed to innovation, advanced technology, and strategic partnerships that deliver products and services that protect life and valuables, whether at home, in business, or on the go. Our team is passionate about creating an inclusive experience for every employee, focused on family, partnership, development, incentives, and fun. **The Role** As a Retention Specialist, you'll be responsible for handling a high volume of incoming calls from customers requesting to cancel their arenaflex services. Your goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. You'll act as an expert problem solver, proactively identifying opportunities and recommending long-term solutions to keep customers' businesses. **Key Responsibilities** * Handle a high volume of incoming calls from customers requesting to cancel their arenaflex services * Provide an award-winning customer experience that increases brand loyalty and retains customers for the long term * Act as an expert problem solver, proactively identifying opportunities and recommending long-term solutions to keep customers' businesses * Utilize customer service and sales experience daily to save the business by re-selling customers on the value of arenaflex and what matters most * Must have sales experience, with a focus on persuading and upselling customers while reducing customers' frustration and displeasure * Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation, and professionalism to ensure the best customer experience * Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell * Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern * Retain long-term business for arenaflex through customer service commitments and provide the right solution to save the customer * Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution * Consistently improve performance and achieve your goals * Ability to multitask; use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment * Maintain knowledge of arenaflex policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies **Requirements** * 2+ years of experience in a sales role, with a focus on selling or saving customers * 2+ years of Call Center Customer Service/Sales Experience * High school diploma, GED, college degree, or some college experience * Attendance adherence is critical to your success; training/onboarding attendance is required for the length of the training program every day for 8 weeks * Private, undisturbed place to work from home, free from any distractions * Designated distraction-free place to work from home * High-speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC * 5G Home Internet and Fixed wireless internet are not accepted providers * Internet Speeds of at least 25mbps to download and 15mbps to upload **Training and Development** * This role has onsite training required at our Wichita, KS office * During our 8-week program, you'll receive daily support from our training and onboarding teams to ensure you're successful * Your learning journey is focused on product knowledge, selling/saving, competition, and systems training * Our training program focuses on training that equips you to be the expert within arenaflex to ensure you meet and exceed your sales targets, which increases your bonus potential * We provide development to advance your career with other internal roles and opportunities for your long-term success **Why Choose arenaflex?** At arenaflex, it's more than a job, it's a noble purpose that defines us. We're the leading provider of electronic security, interactive home and business automation, and monitoring services in the United States. Every employee, from our executive leadership team to our support centers, is united under one noble purpose: we help save lives for a living. We're everyday heroes, and you'll be part of a team that makes an impact in the lives of our customers every single day. **Benefits and Compensation** * Paid Training * Full benefits on the 1st of the month after 31 days of employment * Energetic and engaging work environments * Medical, Dental, Vision, 401(k) with employer matching * Paid vacation time * Tuition reimbursement, employee referral bonuses * A culture of coaching, development, and career growth opportunities * The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment * We offer employees access to healthcare benefits, a 401(k) plan, and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others **Schedule** * Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off! **How to Apply** If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your application by 9/25/2024, and we'll review your qualifications for this role. We look forward to hearing from you! Apply Job! Apply for this job