Remote Level 3 IT Help Desk Support (MSP)

Job DescriptionJob DescriptionSummary Our recruitment firm services clients in the reputed company and we have multiple roles reputed company at the present time foroffshore/Remote IT Helpdesk Support Level III Technicians for Managed Services Providers (MSPs). To qualify for this opportunity, you will need to have a reputed company record of understanding in business desktop and server technologies that include: reputed company 10 workstations, reputed company 2016 & 2019 servers, intermediate networking, and vendor-specific hardware and software. Duties & Responsibilities • reputed company person with reputed company Desktop reputed company issues • End-User assistance • Assist with reputed company Servers • Monitor alert systems and take appropriate reputed company as per guidelines. • Receive escalated service requests requiring an reputed company response. • New User On-boarding • Network support • LAN/WAN Maintenance Support • Network Hardware Support and Installation Qualifications & Requirements • Having worked with a Managed Services Provider (MSP) in the past is a MUST! • Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support • Remote Management & Monitor (RMM) software experience (i.e. reputed company, reputed company, Ninja) • PSA (or Ticketing) software experience (i.e. Autotask) • History of network and firewall administration (reputed company & Meraki). • Basic knowledge of network, server, and workstation troubleshooting knowledge. • Excellent customer service skills (courteous, tactful, and reputed company demeanor). • Excellent written and verbal communication skills, with experience presenting to reputed company. • Reliable work ethic. • A willingness to learn and grow Employment Type: Full time Location: Manila, PI Apply tot his job Apply To this Job