**Experienced Full Stack Pharmacist – Retail Customer Care and Clinical Consultation**

At arenaflex, we're committed to delivering enhanced human-centric health care for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we're looking for a talented and compassionate Pharmacist to join our Retail Customer Care team. As a remote contact center Pharmacist, you'll play a vital role in providing medication therapy management and clinical consultation to healthcare professionals, while staying updated with evidence-based practices and monitoring adverse events. **About arenaflex** arenaflex is a leading health care company that's dedicated to transforming the way we deliver health care services. With a focus on innovation, convenience, and affordability, we're committed to making health care more personal and accessible to everyone. Our Heart At Work Behaviors support our purpose, and we want every member of our team to feel empowered by the role they play in shaping our culture and accelerating our ability to innovate and deliver solutions. **Position Summary** We're seeking a highly skilled and experienced Pharmacist to join our Retail Customer Care team. As a remote contact center Pharmacist, you'll work closely with healthcare professionals to provide medication therapy management and clinical consultation, while staying up-to-date with the latest evidence-based practices and monitoring adverse events. You'll also contribute to quality improvement initiatives, deliver patient education, and collaborate with interdisciplinary teams to enhance overall healthcare outcomes. **Key Responsibilities** * Communicate with customers over the phone or through other communication channels to address their medication-related concerns and ensure optimal medication therapy management. * Verify the accuracy and appropriateness of prescription orders received from customers, ensuring that the prescribed medications align with the patient's health conditions and potential drug interactions. * Respond to patient inquiries about drug information, such as medication dosages, storage requirements, and potential drug interactions. * Conduct research on insurance processes to assist patients with insurance-related inquiries and resolve issues with medication claims and reimbursement. * Design a comprehensive customer care system for the pharmacy network to facilitate record-keeping of patient profiles and medication histories. * Develop a collaborative care network with physicians, nurses, and healthcare providers to ensure seamless patient care, ultimately leading to a more positive patient experience. * Establish customer care service protocols to emphasize the importance of exceptional customer service by addressing medication-related concerns. * Help establish and implement the pharmacy's medication safety plan to monitor for potential medication errors, adverse drug reactions, and contraindications. * Integrate reminder systems, medication synchronization, and counseling into customer care practices to ensure quality customer service. **Essential Qualifications** * 5+ years' pharmacy work experience * Registered Pharmacist (RPh) licensure required in state of residence * Ability to obtain Pharmacist license in State of Rhode Island within 90 days of hire * Advanced problem-solving and decision-making skills * Advanced knowledge of medical terminology * Advanced collaboration and teamwork skills * Advanced growth mindset skills (agility and developing yourself and others) * Advanced skills in execution and delivery (planning, delivering, and supporting) * Ability to consider the relative costs and benefits of potential actions to choose the most appropriate option * Advanced digital literacy skills **Preferred Qualifications** * Call center experience * Education: BS in Pharmacy or PharmD **Work Environment and Company Culture** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. **Compensation and Benefits** We offer a competitive compensation package, including a base hourly rate or base annual full-time salary, as well as a bonus, commission, or short-term incentive program. In addition to your compensation, you'll enjoy a range of benefits, including: * A fully-paid term life insurance plan * Short-term and long-term disability benefits * A 401(k) retirement savings plan * An Employee Stock Purchase Plan * Numerous well-being programs * Education assistance * Free development courses * A CVS store discount * Discount programs with participating partners * Paid Time Off (PTO) or vacation pay * Paid holidays throughout the calendar year **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills. We offer a range of learning benefits, including: * Free development courses * Education assistance * Mentorship programs * Leadership development opportunities * Career advancement opportunities **How to Apply** If you're a motivated and compassionate Pharmacist who's passionate about delivering exceptional customer care and clinical consultation, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the application process and to submit your application. **Application Window** We anticipate the application window for this opening will close on: 10/11/2024 **Equal Employment Opportunity** Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. **Join arenaflex** At arenaflex, we're committed to making a difference in the lives of our customers and our communities. We're looking for talented and compassionate individuals who share our purpose and values. If you're passionate about delivering exceptional customer care and clinical consultation, we encourage you to join our team and help us transform the way we deliver health care services. Apply for this job