**Experienced Customer Support Coordinator / Intake Coordinator – Specialty Pharmacy and Patient Assistance Programs**

At arenaflex, we are dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. Our team is passionate about making a difference in the lives of patients and healthcare professionals, and we're looking for a highly skilled and compassionate Customer Support Coordinator / Intake Coordinator to join our team. **Job Summary:** As a Customer Support Coordinator / Intake Coordinator, you will be the first point of contact for patients, prescribers, insurance companies, and internal partners. You will be responsible for handling inbound and outbound customer service inquiries, reviewing and assessing incoming referrals, and creating patient records in our database system. You will work in a fast-paced environment, using your excellent communication and problem-solving skills to resolve issues in a timely manner. If you are a detail-oriented and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. **Key Responsibilities:** * Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners, and resolve problems in a timely manner. * Create and/or edit patient records in our database system by entering demographics, insurance information, and prescription from incoming referrals. * Initiate outbound telephone calls to patients for various reasons, such as to collect additional information to complete a benefit investigation or to explain the outcome of the benefit investigation. * Make outreach to prescribers via phone, facsimile, or mail to request additional information needed for the completion of a benefit investigation, provide the benefit outcome, or inform them in the event that the patient is not being responsive to telephone calls or mailed letters. * Attach incoming facsimile images to a new or existing patient record. * Identify and escalate concerns received from patients, prescribers, partners, or insurance companies so that corrective action can be pursued accordingly. * Generate letters and brochures for patients, prescribers, or partners. * Document the outcome of all interactions associated with the patient record into the database system. * Adhere to the quality, production, and turnaround standards associated with the assigned program. * Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP). * Perform other duties as assigned, including adapting to changing priorities and deadlines. **Qualifications:** * High school diploma or equivalent required. * One or more years of experience in a highly skilled and fast-paced call center environment, preferably in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs. * Knowledge of medical terminology is preferred but not required. * Detail-oriented, good analytical skills, verbal and written communication skills, with demonstrated ability to communicate with others at all levels. * Ability to multi-task, independently prioritize, and meet deadlines in a high call volume environment. * Excellent interpersonal and customer service skills with a focus on customer satisfaction. * Ability and initiative to work independently or as a team member. * Ability to problem solve. * Committed to high standards and accountability. * Ability to type at least 35 words per minute. * Ability to adapt to a dynamic work environment. * Ability to learn quickly. * General computer knowledge, including proficiency in Microsoft Office applications, required. **Work Environment:** * The work environment is fast-paced and dynamic, with a moderate noise level. * The physical demands of this job include sitting for long periods, with occasional lifting and/or moving of up to 10 pounds. * Must be flexible on schedule and hours, with the possibility of overtime and weekend work. **Benefits:** * Competitive salary and benefits package. * Opportunities for career growth and professional development. * Collaborative and supportive work environment. * Recognition and rewards for outstanding performance. * Comprehensive training and onboarding program. **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We are an equal employment opportunity employer and welcome applications from diverse candidates. **Shift:** 8am - 5pm Eastern Time **Apply Now:** [insert link to application portal] We look forward to hearing from you! Apply for this job