**Experienced Customer Support Associate – Veterinary Supply Platform**

At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we're making a significant impact on the lives of millions of animals across the United States. As a growing team on a mission to modernize the $50B+ animal health industry, we're seeking an exceptionally talented and passionate Customer Support Associate to join our ranks. **About the Role** As a Customer Support Associate at arenaflex, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. This role requires a proactive self-starter who thrives in a fast-paced, team environment and is excited by the challenge of supporting and growing a large community of passionate veterinary professionals. **Key Responsibilities** * Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner * Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner * Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more * Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools * Work with vendor and industry partners to streamline communication and alerts between systems * Help to continuously develop and expand processes in order to streamline support workflows **What We're Looking For** * 1 year of relevant, customer-facing work experience * 2 Year Associate's Degree or 4 Year College Degree * Excellent written and verbal communication skills * Experience in chat support preferred * Patience and compassion when handling difficult situations * Ability to adapt quickly and manage many concurrent responsibilities * A strong desire to learn and help our customers succeed * A positive attitude and one-for-all team mentality and excellent collaboration skills * Tech/start-up work experience is a plus but not required **Why Join arenaflex?** * 100% remote work within the USA * Medical, Dental, and Vision Insurance * Automatic 401k contribution * Employee referral program * At-home office set up * Bi-annual company retreats * Open vacation policy * Equity * Monthly team events **About arenaflex** arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We're dedicated to providing a work environment free from discrimination, harassment, and retaliation. **Important Notice** Please be aware that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. To ensure your job search experience is positive and secure, please exercise caution and follow these guidelines: * Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you're interested in. * Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. * It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. * Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. * If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. **How to Apply** If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of animals, we encourage you to apply for this exciting opportunity. Please visit our careers page to submit your application and join our team at arenaflex. Apply for this job