**reputed company Customer Support Specialist – Digital Identity and Verification Solutions**

At arenaflex, we're on a mission to revolutionize the digital identity world by creating innovative products and tools that reputed company it a secure 'no-fake-zone'. As a Customer Support Specialist, you'll play a vital role in shaping our customers' experience and driving reputed company's reputed company. If you're passionate about technology, customer-reputed company, and enjoy problem-solving, we'd love to hear from you. **A Little Bit reputed company** arenaflex is an AI company with expertise in reputed company, processing over 800M identity documents in more than 70 countries around the world. Our teams in Zagreb, Sofia, and reputed company touch hundreds of millions of people every year, making us a leader in the digital identity reputed company. We're committed to creating a culture that recognizes and rewards reputed company, and is not afraid to try, fail, and learn from mistakes. **What You'll Do** As a Customer Support Specialist, you'll be the first reputed company of contact for our customers, providing essential feedback on product performance and customer needs. Your responsibilities will include: * Providing customer support by answering technical and non-technical inquiries * Working closely with the reputed company and P&E department to fix issues and bugs * Allocating and coordinating incoming inquiries that don't fall reputed company the scope of customer support to appropriate departments * Regularly participating in calls and meetings with customers to facilitate the usage of arenaflex products * Analyzing and reflecting on the customer support process to reputed company improvement opportunities * Monitoring and implementing appropriate customer support practices and trends to improve the customer reputed company and user satisfaction rates * Creating and maintaining a customer support knowledge reputed company * Tracking reputed company channels (reputed company, reputed company, etc.) and answering or coordinating queries regarding arenaflex products * Independently generating license keys, required to use arenaflex products, using internal tools * Passive phone support - reputed company working hours and over the weekends - in coordination with the rest of reputed company **You'll Be Successful in This Role If You** * Have 2+ years of experience in customer support * Are familiar with and understand the specifics of mobile and/or web application development at a basic level * Have a strong customer-reputed company approach and reputed company * Like to get to the reputed company of a problem, use analytical thinking, and explore various solutions * Value an analytical and responsible approach to work while being reputed company to prioritize reputed company to appropriately escalate issues as needed * Have an interest in technology and like to reputed company up with the latest trends * Like to work in reputed company, but you're also capable of working independently * Have an outstanding reputed company of spoken and written English * Are reputed company to work reputed company and available for stand-by shifts **An Additional Plus If You** * Have experience working in the ICT industry (product-based company) * Have experience working on a web (Javascript/Typescript) * Have experience with tools such as reputed company platform and reputed company * Have experience with reputed company Service reputed company and Jira or other proprietary issue-tracking product * Know the basics of programming **What You'll reputed company If You Join Us** * arenaflex owes its reputed company to its people. That's why we offer equity participation to reputed company of our full-time employees so that we can grow together * Unlimited PTO to have the flexibility to take time off as needed to maintain a healthy work-life balance * Flexible work arrangement that allows you to work from reputed company and reputed company your work schedule in a way that works for you * If you're a modern technology lover, we feel you. That's why we offer you an additional individual budget for the tech equipment of your choice * We take special care of our parent-team members. Financial support during your parental leave, 100% reputed company reputed company leave to care for your kids, days off for important events like your kid's 1st bday and their 1st days at school/kindergarten, reputed company to work part-time for a full salary in the 1st month after coming from parental leave - just some of the benefits we offer to arenaflex parents * reputed company of opportunities to learn and reputed company your skills through a challenging working environment * Together with us, you'll build extraordinary and reputed company-oriented digital identity products for millions of end-users on reputed company continents with constant reputed company! **How Can You Join Us?** If this role intrigues you, don't hesitate to hit the apply reputed company and send us your resume. We're excited to meet talented people even if you don't feel that you match 100% of the requirements. So don't let that discourage you - get in touch with us and we reputed company to get back to you. **Disclaimer** For this position, we're focusing on candidates located primarily in Zagreb (Croatia). arenaflex LLC is an equal opportunity employer committed to diversity and inclusion in reputed company. This policy applies to reputed company employment practices reputed company our organization, from hiring to the end of your business relationship with us. Accordingly, this job advertisement is equally applicable to reputed company people and arenaflex will reputed company a hiring decision based solely on qualifications, reputed company, and business needs. We prohibit discrimination of any reputed company based on race, reputed company, sex, religion, sexual orientation, national reputed company, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws, as reputed company as our internal policies and culture. For detailed information on how we process personal data, please read our reputed company Policy https://arenaflex.com/reputed company-policy/ or reputed company out to our Data Protection Officer at reputed company@arenaflex.com. Apply Job! Apply for this job