**Senior Risk Manager - Customer Service, Customer Service at arenaflex**

Join arenaflex's elite Risk Mitigation team to shape the future of privacy, risk, and compliance! Drive impactful projects that safeguard our reputation and ensure regulatory excellence. **About arenaflex** arenaflex is a global leader in e-commerce, technology, and digital innovation. Our mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. At arenaflex, we're committed to providing a safe and secure environment for our customers, employees, and partners. Our Risk Mitigation team plays a critical role in ensuring that we meet our regulatory obligations and maintain a strong reputation. **Our Mission** Our mission is to provide assurance to Customer Service (CS) leadership that compliance and reputational risks are exposed and mitigated. We champion a systemic culture of compliance across arenaflex by building mechanisms to validate that processes and controls have been established to exceed customer expectations and meet our employment, privacy, and regulatory obligations. **Key Job Responsibilities** As a Senior Risk Manager - Customer Service, you will be responsible for leading and managing privacy, risk, and compliance projects, ensuring timely and effective delivery. Your key responsibilities will include: * **Project Leadership**: Lead and manage privacy, risk, and compliance projects, ensuring timely and effective delivery. * **Risk Assessment**: Identify, assess, and prioritize potential risks across the organization. * **Mitigation Strategies**: Develop and implement comprehensive risk management strategies to mitigate identified risks. * **Regulatory Compliance**: Ensure compliance with all relevant privacy, employment, and regulatory requirements, both domestic and international. * **Process Validation**: Build and validate mechanisms to ensure processes and controls exceed customer expectations and regulatory obligations. * **Monitoring and Reporting**: Continuously monitor risk management activities and report on their effectiveness to senior leadership. * **Stakeholder Collaboration**: Collaborate with cross-functional teams, including Legal, Tech, HR, and Operations, to integrate risk management practices. * **Training and Guidance**: Provide training, support, and guidance to employees on risk management best practices and compliance requirements. * **Culture of Compliance**: Champion and promote a systemic culture of compliance and ethical behavior throughout the organization. * **Continuous Improvement**: Stay updated on industry trends, regulatory changes, and best practices to continuously improve risk management strategies, Customer Experience, and related processes. **A Day in the Life** As a Senior Risk Manager - Customer Service, you'll start the day by engaging with our team via our Slack and Chime channels, then reviewing our team intake for new support requests as well as assessing our privacy dashboards and identifying potential risks you'll need to chase down. You'll attend various cross-functional meetings to discuss ongoing privacy and risk projects and initiatives with leaders from CS, Legal, Privacy, and more. You'll prepare various detailed reports and write-ups on your risk management activities and write your own narrative on initiatives you'd like us to go after. **Essential Qualifications** * **Bachelor's degree or equivalent**: A degree in a relevant field such as business, law, or risk management. * **Program Management or Project Management Experience**: Proven experience in managing projects and programs, with a focus on risk management and compliance. * **Experience in compliance, audit, or risk management**: A strong background in compliance, audit, or risk management, with experience in identifying and mitigating risks. * **Knowledge of Microsoft Office products and applications at an advanced level**: Proficiency in Microsoft Office products and applications, including Excel, Word, and PowerPoint. * **Experience in driving customer experience and implementing standards, policies, and driving large-scale programs within Customer Service**: Experience in driving customer experience and implementing standards, policies, and large-scale programs within Customer Service. **Preferred Qualifications** * **Project Management Professional (PMP) or equivalent certification**: A PMP certification or equivalent, demonstrating expertise in project management. * **Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent**: Experience in leveraging technology and implementing lean principles or Six Sigma methodologies to drive process improvements. * **Master's degree or equivalent**: A Master's degree or equivalent in a relevant field such as business, law, or risk management. * **Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship**: Experience in building cross-functional partnerships and influencing stakeholders across the organization. **Why Join arenaflex?** * **Diverse and inclusive workplace**: arenaflex is committed to a diverse and inclusive workplace, where everyone has the opportunity to grow and succeed. * **Competitive compensation and benefits**: arenaflex offers competitive compensation and benefits, including health insurance, retirement plans, and paid time off. * **Opportunities for career growth and development**: arenaflex offers opportunities for career growth and development, including training and education programs, mentorship, and promotions. * **Collaborative and dynamic work environment**: arenaflex has a collaborative and dynamic work environment, where you'll work with a talented team of professionals who are passionate about innovation and customer satisfaction. **How to Apply** If you're passionate about this role and want to make an impact on a global scale, please apply! arenaflex is an equal opportunities employer, and we welcome applications from diverse candidates. Please submit your resume and cover letter, and we'll be in touch to discuss your application. **Equal Opportunities Employer** arenaflex is an equal opportunities employer, and we're committed to diversity and inclusion. We believe that everyone has the right to work in a safe and respectful environment, free from discrimination and harassment. We welcome applications from diverse candidates, including those with disabilities, and we're committed to providing reasonable accommodations to ensure that everyone has an equal opportunity to succeed. **Contact Us** If you have any questions or would like to learn more about this role, please contact us at [insert contact email or phone number]. We look forward to hearing from you! Apply for this job