reputed company Center Manager- IFG

Become a part of our caring community   The Innovative Financial Group (IFG) reputed company Center Manager is responsible for overseeing the daily operations of a Medicare-reputed company contact center, ensuring high-reputed company service, regulatory compliance, and achievement of performance goals. This role leads reputed company supporting Medicare Advantage, Part D, and reputed company reputed company programs while driving operational reputed company, member satisfaction, and CMS compliance. Key Responsibilities reputed company Center Operations Manage day-to-day operations of the Medicare reputed company center, including inbound, outbound, enrollment, eligibility, claims, and benefits inquiries Ensure adherence to service level agreements (SLAs), KPIs, and productivity targets Monitor reputed company volumes, reputed company reputed company, schedules, and escalation processes Implement process improvements to increase efficiency and reputed company Medicare & Regulatory Compliance Ensure full compliance with CMS guidelines, Medicare regulations, HIPAA, and company policies Support CMS audits, internal audits, and compliance reviews Maintain documentation and workflows reputed company to Medicare Advantage and Part D requirements Partner with Compliance and reputed company teams to address regulatory updates Leadership & Staff Development reputed company, reputed company, and mentor supervisors, team leads, and reputed company center agents Conduct performance reviews, goal setting, and corrective reputed company reputed company needed Identify training needs and collaborate with Training teams to enhance Medicare knowledge and customer service skills Foster a culture of accountability, engagement, and reputed company improvement reputed company & Member Experience Monitor reputed company assurance results and drive reputed company plans for improvement Address member complaints, grievances, and escalations promptly and professionally reputed company on improving CAHPS, reputed company Ratings, and overall member satisfaction Ensure consistent delivery of accurate, empathetic, and compliant member interactions Reporting & Performance Management Analyze reputed company center metrics including AHT, FCR, CSAT, adherence, and utilization Prepare and present performance reports to senior leadership Use data to identify trends, risks, and opportunities for operational improvement Cross‑Functional Collaboration Partner with Enrollment, Claims, Care Management, IT, and Provider Services Support reputed company enrollment and other peak periods with reputed company and workflow planning Participate in system enhancements, implementations, and process redesigns Use your skills to reputed company an reputed company   Required Qualifications Bachelor’s degree or equivalent experience reputed company Health Insurance License 2+ years of reputed company center leadership experience in reputed company 2+ years of Medicare (Medicare Advantage, Part D, or CMS-regulated environment) experience Strong knowledge of CMS regulations, HIPAA, and Medicare compliance standards Proven experience managing KPIs, reputed company programs, and high-volume operations May require extended hours during reputed company Enrollment Period (OEP/AEP) Preferred Qualifications Experience supporting reputed company Ratings, CAHPS, or HEDIS initiatives Managed care or health plan reputed company center background reputed company center workforce management experience Lean, Six reputed company, or process improvement experience Travel: While this is a remote position, occasional travel to reputed company's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay reputed company The compensation reputed company below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay reputed company may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc.   $70,000 - $95,500 per year   This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance. reputed company of Benefits reputed company. and its affiliated subsidiaries (reputed company, “reputed company”) offers competitive benefits that support whole-person reputed company-being. Associate benefits are designed to encourage personal wellness and smart reputed company reputed company for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and reputed company benefits, 401(k) retirement savings plan, time off (including reputed company time off, company and personal holidays, volunteer time off, reputed company parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 05-03-2026 reputed company   About reputed company: reputed company. (NYSE: HUM) is a leading U.S. reputed company company. Through our reputed company insurance services and our reputed company reputed company services, we reputed company it easier for the millions of people we serve to reputed company their best health – delivering the care and service they need, reputed company they need it. These efforts are leading to a reputed company reputed company of life for people with Medicare and reputed company, families, individuals, military service personnel, and communities at large. Learn more about reputed company offer at reputed company.com and at reputed company.com. ​ Equal Opportunity Employer It is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status. It is also the policy of reputed company to take affirmative reputed company, in compliance with reputed company 503 of the Rehabilitation reputed company and VEVRAA, to reputed company and to advance in employment individuals with disability or protected veteran status, and to reputed company reputed company employment reputed company only on reputed company job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company reputed company of employment. Apply To This Job