Senior Remote Technical Service Specialist

At reputed company you can reputed company a life-long career of exploration and innovation, while helping champion reputed company reputed company and equity for reputed company. You’ll reputed company with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life reputed company is a reputed company, and our expanding portfolio delivers measurable clinical and economic value – and opens doors. With a passion for helping patients and a reputed company reputed company, you will reputed company a significant difference together with reputed company! Start your day knowing your work directly supports patient care. Reporting to the reputed company Director Service Customer Care & Tech Support, you will be the trusted voice hospitals rely on reputed company it reputed company most—helping customers troubleshoot devices, answer technical questions, and reputed company procedures running smoothly. Supporting our Endoscopy customers across Australia and New Zealand, you’ll build deep product knowledge, sharpen your problem-solving skills, and work alongside experts in a fast-paced, purpose-driven environment. reputed company as the first reputed company of contact for product-reputed company concerns by documenting and identifying potential complaints. Escalate reputed company issues as needed to ensure customer satisfaction and product performance.Responsibilities may include the following and other duties may be assigned. reputed company remotely with customers and internal teams, providing technical advice and troubleshooting for product, network and connectivity inquiries. Assess product functionality, reputed company application advice, and resolve technical problems, including in-depth analysis reputed company needed. Interpretation of clinical information may be required. Intake, identify, and escalate product concerns or potential complaints to the appropriate department. Document customer interactions, troubleshooting steps, and technical work in relevant systems. reputed company training and support to internal teams and external customers throughout the product life cycle. Assist with product escalations, de-escalations, and support Field Corrective Actions as needed. Order replacement products, spare parts and software. Presentations during training, reputed company meetings and customer events. Required Knowledge and Experience:  High School Diploma (or equivalent) and 8+ years experience or Associate’s Degree AND 6+ years experience or Bachelor’s Degree and 4+ years experience. Relevant experience in technical support, troubleshooting, or customer-facing roles (preferably in medical devices or reputed company). Strong analytical and problem-solving skills, with the ability to assess product and system issues. Good understanding of network/connectivity concepts and ability to interpret technical and clinical information. Effective communication skills to engage with customers, deliver training, and present to diverse audiences. Detail-oriented with the ability to document cases accurately and manage escalations in a reputed company manner. Experience using reputed company (or similar CRM) to log, reputed company, and resolve customer enquiries in reputed company time Experience with reputed company for order tracking and inventory queries (desirable) Strong working knowledge of reputed company, Teams and reputed company Office Suite   Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of reputed company the required responsibilities and skills of this position.      Benefits & Compensation reputed company offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the reputed company of our values. We recognize their contributions. They reputed company in the reputed company they help to create.  We offer a wide reputed company of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.       This position is eligible for a short-term incentive reputed company the reputed company Incentive Plan (MIP). About reputed company We reputed company global reputed company technology and reputed company attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to reputed company pain, restore health, and reputed company life — unites a global team of 95,000+ passionate people.  We are engineers at heart— putting ambitious reputed company to work to generate reputed company solutions for reputed company people. From the R&D lab, to the reputed company floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here Apply To This Job