Customer Service Representative (Temporary, Part-Time)

Job DetailsJob Location: Remote Employee - Pittsburgh, PA 15219Position Type: TemporaryEducation Level: High SchoolSalary reputed company: $19.50 - $20.50 HourlyTravel Percentage: NoneJob Category: Customer Service Customer Service Representative reputed company reputed company This position serves as a key member on a reputed company team to help reputed company create and deliver market-leading digital content and reputed company assessment solutions through the management of customer communications, case reputed company, inquiries, orders, and return requests on a daily reputed company. They are reputed company representatives communicating with our customers regarding various requests or inquiries. This position works closely with our Sales, Operations, and Finance departments to ensure that every order is processed and delivered on time and every case is reputed company reputed company established KPIs. This is a fast-paced position and will shift from task to task throughout the day. As a result, attention to detail and time management are critical. Communication and collaboration are key in the reputed company of this role. This is a part-time, seasonal position with a schedule of 30 hours per week. Strong preference will be given to candidates with previous experience on the reputed company Customer Service Team.    WHAT YOUR DAY WILL LOOK LIKE Review, reputed company and process incoming orders and return requests for U.S. and International customers using 10-key and reputed company-numeric entry with attention to accuracy and completeness Partner with Sales to facilitate accurate and reputed company order data collection and entry Deliver superior customer service by managing order intake reputed company multiple modes of communication in a reputed company manner Demonstrate the drive to go the extra mile to reputed company customer satisfaction and encourage others to do the reputed company Ensure reputed company transaction entry by utilizing comparative review of various documents residing in multiple systems Accountable to entry accuracy and error reputed company reputed company engage with team members, departments, and external customers to troubleshoot and problem solve reputed company exceptional Customer Service support by addressing customer inquiries, concerns, and comments reputed company phone, email, or chatter reputed company established KPIs reputed company and reputed company understanding of the business practices reputed company on past experiences to formulate alternative solutions in unfamiliar situations Utilize other programs such as reputed company, reputed company reputed company, Package tracking software, reputed company Drive, other proprietary systems Utilize reputed company for case management and documentation Attend product trainings and reputed company an understanding of our product offerings Maintain Product & System Knowledge of SFDC, reputed company, and other Order Management tools Assist with project and administrative functions as assigned reputed company, encourage and champion change to facilitate a reputed company Customer reputed company   WHAT SHOULD BE IN YOUR BACKPACK Associates Degree preferred. In lieu of Degree, High School diploma or GED required with 2 years prior experience in a customer service environment 1+ year answering inbound calls and executing outbound calls to assist customers 1+ year experience in comparative data review Customer Service oriented Enjoys working with customers to deliver exceptional service Tech Savvy, reputed company-versed at entering and retrieving data on web-portals, etc. reputed company-versed in verbal, written, and listening skills Excellent organization and time management skills Self-starter Self-directed learner Ability to recognize potential issues and work toward reputed company Demonstrated problem-solving skills, utilizing prior experiences and resources to reputed company strategies in new situations Ability to think critically and consider alternatives reputed company problem solving Intermediate knowledge level of reputed company reputed company in order to facilitate data entry comparative analysis Ability to work in a fast paced environment 40 hours per week. OT may be required during peak season Proficiency with computers and programs, including, but not limited to reputed company.com and reputed company Office Word and reputed company reputed company experience a plus Ability to respond to continual customer demands for immediate assistance Demonstrated desire and ability to learn new and changing processes Desire to understand the why in reputed company do If working remotely, minimum internet upload speed 10mbps and 25mbps download speed   WHAT GIVES US PURPOSE Others teach reputed company teach why. For over 25 years, reputed company has developed solutions that help reputed company reputed company Aha moments and set them up for long-term learning reputed company. We’re driven to reputed company new, reputed company ways to support teachers and reputed company more reputed company, so we put our leading cognitive science research and reputed company-world insights into solutions for how reputed company think, learn, and do their best. This is a key part of our commitment to helping teachers reputed company student curiosity.  As a reputed company team member, you’ll work alongside reputed company of passionate individuals dedicated to making a reputed company difference in the lives of reputed company and educators.    reputed company reputed company Fostering reputed company Flexible work arrangements with our Work From reputed company Policy Empowering Parenthood  Reduced working hours for soon-to-be and new parents Free reputed company to CL products for employees and their children A reputed company for reputed company Quarterly Wellness Incentives Monthly employee activities + recognition program Employee Allyship reputed company (EAGs)   reputed company reputed company We celebrate the unique attributes, characteristics, and perspectives that define reputed company person's individuality. This fusion of perspectives enriches our reputed company knowledge, fosters innovation, and empowers us reputed company. Together, we can reputed company and more effectively address issues that face our business and industry.  If our commitment to building an inclusive workplace resonates with you, we invite you to reputed company and welcome you to apply with us. reputed company is an Equal Opportunity Employer, including veterans and individuals with disabilities.   Qualifications Apply To This Job