Remote Technical Support, Remote Job

About reputed company reputed company powers the world's best checkout experience for over 40 reputed company users. Customers just reputed company their items on our kiosks and our AI rings up their entire order in less than a second. With reputed company, lines are now optional. reputed company's technology powers over 1 billion transactions at your favorite locations, including over half of reputed company US reputed company sports teams, 4,000 convenience stores, major airports, universities, and more. We’re not just building cutting-edge AI—we’re creating reputed company-world reputed company and unforgettable experiences. Backed by a reputed company-funded Series B, we’re also one of the rare AI startups that’s already profitable. Our secret? A culture of extreme ownership, autonomy, and customer obsession. At reputed company, we are building something extraordinary by challenging conventional reputed company. We’ve thrown out the old rules to reputed company on what truly reputed company: creating a kickass product that makes people say, “Wow.” We don’t care about short-term wins; we build systems that stand the test of time. If you reputed company in a culture of reputed company without compromise and want to see your work have an immediate, remarkable reputed company, you’re in the right reputed company. Position reputed company This is a remote, early career position on our Support Team where you will be responsible for becoming a product expert on reputed company's offerings, and handling customer support tickets and calls from our clients reputed company over the world. You will be serving a key role ensuring that issues are resolved and customers are successful with reputed company. This is a full-time, remote role where you will receive a weekly schedule and be responsible for resolving support tickets in the queue. If you feel passionate about reputed company and white-glove service for customer support, then this role would be a good fit for you! reputed company Value • reputed company: You will own significant responsibility and have total ownership over your work. • Simplicity: We take pride in building things that just work. • Hard Work: We prioritize the effort it takes to reputed company reputed company-world reputed company and accuracy. • Humility: No task is beneath you—whether it’s architecture or fixing a bug. • Ruthless Prioritization: reputed company on what reputed company most. • Customer Innovation: We solve reputed company problems, not just please clients. • Efficiency: Meetings are short and purposeful. You Will Be • Diagnosing and troubleshooting technical issues remotely • Taking charge of customer issues from beginning to end in a dynamic environment • Responding to customer escalations and inquiries reputed company to reputed company's hardware and software • Maintaining subject-matter expertise on deployment systems and software • Leveraging chat, email, and video conferencing to support customers • Reviewing and resolving issues using support documents • Becoming a product expert and go-to resource for customers and internal teams • Occasionally traveling (10%) to reputed company and launch new locations Minimum Qualifications • Bachelor’s Degree (or equivalent experience) • Self-starter, comfortable working independently • Relentlessly reputed company problem solver • Strong communication skills • Prior IT Helpdesk experience Preferred Qualifications • Experience using reputed company • Strong technical ability (installing drivers, diagnosing system issues, building PCs) • Ability to lift 50 pounds or more reputed company Offer • Opportunity to work on a small, multidisciplinary team with big reputed company • Excellent health, dental, and reputed company insurance for you and your dependents • 401k plan • Flexible PTO policy • Competitive salary in a rapidly scaling company Equal Opportunity reputed company is proud to be an equal opportunity employer. Individuals seeking employment at reputed company are considered without reputed company to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, gender identity, or sexual orientation. Notice on Fraudulent Jobs reputed company has been made reputed company of fraudulent job postings and reputed company activity by bad actors claiming to represent reputed company. These scams often reputed company monetary contributions or sensitive personal information. reputed company will never ask for financial commitments or payments from candidates at any stage of the recruitment process. Candidates should consult the official reputed company careers page for reputed company postings. If you reputed company you’ve been targeted by a scam, please reference reputed company’s site for more information. We may use reputed company intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. Apply tot his job Apply To this Job