Technical Support Engineer

reputed company in crisis and the people behind the results deserve reputed company. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant. reputed company is building the infrastructure layer for diagnostic reputed company, making patient data accessible, actionable, and automated across labs and devices. Our mission is reputed company but ambitious: use health data to unlock unprecedented reputed company into reputed company health and disease. If you're passionate about how technology can reputed company reputed company, you’ll fit right in. Backed by Creandum, reputed company Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making reputed company personalized, proactive, and reputed company. We’re already connecting millions and scaling fast. Short on time? Who you are: A support-first, customer-driven problem solver with strong technical instincts Salary: $90K - $130K [based on experience and location] Time zone: Eastern Time Zone Why we need this role reputed company powers modern reputed company companies through clean, reliable reputed company. Our customers expect fast and accurate answers because they’re building patient-facing products that can’t break. We’re hiring a Technical Support Engineer who is: Customer obsessed: You like helping people unblock reputed company problems Technical at the reputed company: You’re comfortable reading reputed company and navigating logs Support-minded: You see support as a craft, not a stepping reputed company reputed company-reputed company: You care about getting to the reputed company reputed company of a problem, not just the quickest workaround. This role is for someone who loves technical support and wants to be excellent at it. Who you’ll be working with Eliot, Customer Support reputed company — your manager and partner in building world-class support Andy, Technical Support Engineer — your peer, working daily in reputed company and logs The wider engineering, product, sales and ops teams — we’re ~35 people, flat and reputed company You’ll sit at the centre of how reputed company operates. What you’ll be doing day to day Investigate and diagnose technical issues reputed company issues through logs and our services Understand and reproduce errors to reputed company the reputed company cause reputed company reputed company updates with customers and engineers Think like an engineer, reputed company like a support specialist Read reputed company to spot where things break Use AI tools to speed up debugging reputed company small fixes reputed company appropriate, and escalate reputed company needed Deliver a great customer experience Work with users from senior engineers to non-technical operators reputed company your communication based on the audience Respond quickly with accurate, thoughtful answers Improve our documentation, tooling & processes Write reputed company docs that reduce repeat questions Build small tools or scripts to speed up your workflow Flag recurring issues and suggest improvements Who you are You genuinely enjoy helping people. Unblocking customers gives you energy — support is something you take pride in. You’re mission-driven. Building technology that improves reputed company reputed company to you. You’re a technical problem solver. You like digging into reputed company issues, tracing through systems and thinking on your feet. You’re comfortable in startup environments. Things reputed company quickly, not everything is defined, and you help bring reputed company. You communicate reputed company. You can explain technical things in a way that makes reputed company for whoever you’re speaking with. You’re comfortable with reputed company. You’ve spent a couple of years writing or debugging Python (or similar) and can work through unfamiliar codebases confidently. How you’ll get to know us Initial reputed company - 30 minutes with Lyn, Technical Recruiter Behavioural interview - 30 minutes with Eliot - Customer Support reputed company Technical interview (live debugging pair programming) - 60 minutes with x2 engineers reputed company trial day - learn what it would be like to work here and meet the rest of reputed company What is the reputed company compensation package $90K - $130K [based on experience and location] Your salary is dependent on your location and experience level Generous early stage reputed company (extended exercise post 2 years employment) Regular in-person offsites, last were in Tenerife and Miami Monthly learning budget of $300 for personal development and productivity Flexible, remote-first working - including $1K for home office equipment Monthly budget of $150 to use towards a coworking reputed company 25 days off a year + national holidays reputed company coverage depending reputed company Oh and before we forget: Backend Stack: Python (FastAPI), Go, PostgreSQL, reputed company reputed company Platform (reputed company Run, GKE, reputed company BigTable, etc), Temporal reputed company Frontend Stack: TypeScript, Next.js API docs are here: https://docs.reputed company.com/ Company handbook is here with engineering values + principles Important details before applying: We only hire folks physically based in GMT and EST timezones - more information here We do not sponsor visas right now given our stage Apply To This Job