**Experienced Customer Service Representative (Remote) – Data Power & Control Division at arenaflex**

**Join arenaflex's Data Power & Control Division as a Customer Service Representative and be part of a dynamic team that's shaping the future of electrical and digital building infrastructures.** At arenaflex, we're committed to improving lives by transforming the spaces where people live, work, and meet. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences, fostering open communication, and championing creative change to improve processing and service levels. If you're passionate about providing top-notch customer service, working in a fast-paced environment, and collaborating with a talented team, we want to hear from you! **About arenaflex** arenaflex is a global specialist in electrical and digital building infrastructures, representing over 150 years of innovation. Our purpose is to improve lives by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Every day, over 39,000 arenaflex employees work hard to enhance the buildings of tomorrow. arenaflex is a global, publicly traded company listed on the Euronext (arenaflex SA EPA: LR) with revenue of 7 billion, and products sold in 180 countries. **About arenaflex North and Central America** arenaflex North and Central America (arenaflex NCA) employs over 6,500 associates in 50 locations, working across six divisions/sectors: Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting. We hold a leading position in every North American market we serve and focus on exceeding our customers' needs within the commercial, residential, and industrial industries. arenaflex NCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network. **About arenaflex's Data Center Power and Control Division** The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower arenaflex's Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development. **Key Responsibilities:** * Using professional written and verbal communications via phone, fax, or email, processes orders received by mail, telephone, fax, EDI, and/or through personal customer contact. Provides pricing, availability, and schedule information within established guidelines. * Researches and obtains resolution of a variety of customer inquiries. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential delivery problems. Services as a communication link between customers and sales staff to assure responsiveness. * Fosters open communication internally and externally and champions creative change to improve processing and service levels. Provides guidance and assistance to new or less experienced staff. * Performs other similar and related duties as required. **Qualifications:** * **Education:** A.S. degree in business or related or equivalent combination of education and experience. * **Experience:** Minimum of three years' experience in a successful customer environment/position. * **Experience with Salesforce:** Preferred. * **Skills/Knowledge/Abilities:** + Experience with manufacturing or electrical industry, required. + Experience collaborating with sales required, exposure to Salesforce preferred. + Requires strong organizational and time management skills, close attention to detail, and the ability to effectively handle multiple priorities. Ability to work in a high volume, fast-paced environment is a must. + Strong computer skills, proficient with word processing, spreadsheet, and presentation software, email, and meeting management software. Ability to use the internet and web-based resources efficiently and effectively. Must be proficient with mainframe order entry application, with demonstrated ability to type 50 w.p.m. with 100% accuracy. + Must be highly collaborative and able to work in a team-based environment. Must have demonstrated exceptional customer service skills and a strong customer orientation. + Must have excellent verbal and written communication skills and be able to communicate effectively across all levels of the organization. Ability to give and receive detailed/complex information in an understandable way. Presentation and training experience is a plus. + Must possess strong analytical skills and the ability to identify trends and establish proactive corrective actions. **Essential Skills:** * Strong communication and interpersonal skills * Ability to work in a fast-paced environment * Excellent problem-solving and analytical skills * Strong organizational and time management skills * Proficient in using computer software and applications * Ability to work in a team-based environment **Preferred Skills:** * Experience with Salesforce * Experience collaborating with sales * Presentation and training experience * Strong analytical skills and ability to identify trends **Career Growth Opportunities and Learning Benefits:** * arenaflex offers comprehensive training programs to help you develop your skills and advance your career. * Opportunities for professional growth and development in a dynamic and innovative company. * Collaborative and supportive work environment that encourages open communication and creative problem-solving. **Work Environment and Company Culture:** * arenaflex is an employee-centered company that values diversity, equity, and inclusion. * We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network. * arenaflex is committed to creating a work environment that is inclusive, respectful, and supportive of all employees. **Compensation, Perks, and Benefits:** * Salary: $38,000 - $48,000 * Comprehensive medical, dental, and vision coverage * Distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network * Opportunities for professional growth and development in a dynamic and innovative company **How to Apply:** If you're passionate about delivering exceptional customer experiences and working in a fast-paced environment, we want to hear from you! Apply now to join arenaflex's Data Power & Control Division as a Customer Service Representative. Apply for this job