**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented and passionate Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems. **About arenaflex** arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about staying ahead of the curve, pushing the boundaries of what's possible, and delivering exceptional results. We're committed to fostering a culture of collaboration, innovation, and continuous learning, and we're excited to welcome like-minded individuals to our team. **Job Summary** As a Service Desk Specialist/Live Chat Agent, you'll be responsible for providing Tier I support and customer assistance for our myColorado mobile application. You'll troubleshoot, reproduce, report, and resolve issues in both iOS and Android operating systems, install the myColorado software on supported devices, and employ Incident Management procedures to enter tickets into our tracking system. If you're passionate about technology, enjoy working with people, and are eager to learn and grow, we want to hear from you! **Responsibilities** * Provide Tier I support and customer assistance for our myColorado mobile application, ensuring that customers receive timely and effective solutions to their issues. * Troubleshoot, reproduce, report, and resolve issues in both iOS and Android operating systems, using your technical expertise and problem-solving skills to identify and resolve complex problems. * Install the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience. * Employ Incident Management procedures to enter tickets into our tracking system, ensuring that issues are accurately documented and resolved in a timely manner. * Collaborate with our development team to identify and resolve issues, and to provide feedback on the user experience. * Participate in training and professional development opportunities to stay up-to-date with the latest technologies and best practices. **Minimum Qualifications** * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support. * OR * Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. **Substitutions** * Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. * Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. * Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. **Preferred Qualifications** * Jira experience. * ITIL Certification. * Agile and scrum methodology experience. * Government work experience. * Apple and Google Play Store experience. * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models. **Work Environment and Culture** * Work from the comfort of your own home, with a flexible schedule that allows you to balance your work and personal life. * Collaborate with a talented and passionate team of professionals who share your enthusiasm for technology and customer service. * Participate in regular training and professional development opportunities to stay up-to-date with the latest technologies and best practices. * Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. **Compensation and Perks** * Competitive salary and benefits package. * Opportunities for career growth and professional development. * Flexible schedule and remote work options. * Comprehensive training and onboarding program. * Access to the latest technologies and tools. * Collaborative and dynamic work environment. **How to Apply** If you're passionate about technology, enjoy working with people, and are eager to learn and grow, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to meet our next team member! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we are proud to be an employer of choice for people with disabilities. Apply for this job