**Experienced Customer Service Representative – Pet Industry Expert (Remote in Texas)**

Are you a people person with a passion for helping others? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time, and we're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. As a Customer Service Representative at arenaflex, you'll have the opportunity to engage with pet parents from all over the country, helping them find the perfect products for their furry friends. You'll be the face of our company, providing exceptional customer service and support to our customers, and we're looking for someone who is passionate about delivering a world-class experience. **About arenaflex** arenaflex is a leading e-commerce retailer in the pet industry, dedicated to providing the best products and services to our customers. We're a company that values innovation, teamwork, and customer satisfaction, and we're committed to making a positive impact on the lives of our customers and their pets. **What You'll Do** As a Customer Service Representative at arenaflex, you'll be responsible for: * Engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to finding the perfect chew toy or problem-solving when something doesn't go as planned. * Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution. * Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and Team Members alike. * Operating with a willingness to learn, sharing feedback, and being open-minded to grow. * Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration. **What You'll Need** To be successful in this role, you'll need: * 2 years of customer service experience * Excellent communication skills (written, verbal, and listening) in a written assessment * Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment * Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Must bring proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Must be able to pass a background check **Technical Requirements** To work from home, you'll need: * A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience. * A work area that is acceptable for webcam use. * A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.) Applicants must meet and show this requirement. * You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam). * Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include: + A smartphone or tablet on which the Okta mobile app can be downloaded. + A cell phone that can receive SMS messages and phone calls. **Why arenaflex Customer Service?** It's not just about us. It's also about what you get. That's why in arenaflex Customer Service, you are empowered to become your best. * **YOU BELONG**: arenaflex is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, arenaflexians are empowered to bring their perspectives to deliver on our mission! * **YOU CAN GROW**: Our culture is for those who thrive on delivering results and becoming your best - no matter your role or location. * **YOU CAN MAKE A DIFFERENCE**: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do. * **YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you will have ongoing training and development, resources, and opportunities to become your best. * **YOU WILL GET REWARDED**: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate arenaflexians who are making an impact each day. **How to Apply** If you're passionate about delivering exceptional customer service and want to be part of a dynamic team that is making a difference in the lives of pet parents, apply now! Apply for this job