**Experienced Junior Tech Support Specialist – 24/7 Live-Chat Team at arenaflex**

**Job Summary:** Join arenaflex, a pioneering force in mobile and online banking technology, as a Junior Tech Support Specialist on our 24/7 live-chat team. As a key member of our technical support team, you will provide exceptional customer service to clients and end-users, troubleshooting and resolving technical issues related to our mobile and online banking solutions. This is an exciting entry-level opportunity to work with a dynamic team, develop your technical skills, and grow your career in a supportive and collaborative environment. **About arenaflex:** arenaflex is a leading provider of innovative mobile and online banking technology, dedicated to delivering exceptional customer experiences. Our team of experts is passionate about creating cutting-edge solutions that meet the evolving needs of our clients and their customers. As a Junior Tech Support Specialist, you will be part of a dynamic team that is shaping the future of mobile and online banking. **Job Responsibilities:** As a Junior Tech Support Specialist on our 24/7 live-chat team, you will be responsible for: * Providing exceptional customer service to clients and end-users through live-chat, resolving technical issues related to our mobile and online banking solutions. * Working closely with our technical team, including software technicians, technical support, and developers, to troubleshoot and resolve complex technical issues. * Examining technical logs to identify and resolve issues encountered during 24/7 client support projects. * Handling technical processes and explaining them to less-technical individuals, ensuring seamless communication and resolution. * Coordinating with developers to investigate and diagnose issues, ensuring timely resolution and minimizing downtime. * Managing a dynamic workload with multiple concurrent tasks, prioritizing and resolving issues efficiently. * Monitoring and improving the quality of the tech support process, ensuring continuous improvement and excellence. **Requirements:** To succeed as a Junior Tech Support Specialist on our 24/7 live-chat team, you will need: * Excellent written and spoken English skills, with the ability to communicate complex technical information effectively. * Strong interpersonal skills, with the ability to establish good working relationships with customers and colleagues. * Solid troubleshooting ability, with a logical and methodical approach to resolving technical issues. * Ability to learn technical skills quickly, with a willingness to adapt to new technologies and processes. * In-depth learning and understanding of our mobile and online banking products, with a passion for staying up-to-date with industry trends and developments. * Coordination with developers to investigate and diagnose issues, with a strong understanding of technical concepts and principles. * Ability to manage a dynamic workload with multiple concurrent tasks, prioritizing and resolving issues efficiently. * Managing, monitoring, and improving the quality of the tech support process, ensuring continuous improvement and excellence. **Preferred Qualifications:** While not required, the following qualifications would be highly beneficial: * Experience in banking live-chat, with a strong understanding of customer needs and expectations. * Experience in technical support, with a proven track record of resolving complex technical issues. * Experience with Dialogflow, with a strong understanding of conversational AI and chatbot development. * Experience with various mobile phone platforms, especially iOS and Android, with a strong understanding of mobile device capabilities and limitations. * Project management experience, with a strong understanding of Agile methodologies and project coordination. * Working directly with US-based customers, with a strong understanding of US banking systems and regulations. **Benefits:** As a Junior Tech Support Specialist on our 24/7 live-chat team, you will enjoy: * Fully remote work, with the flexibility to work from anywhere. * Long-term employment, with opportunities for career growth and development. * Competitive salary, with regular performance reviews and salary increases. * Community of practice, with regular knowledge sharing among colleagues and opportunities for professional development. * Internet compensation (50$ per month), with a range of benefits and perks to support your well-being and productivity. * Friendly and easy-going international team and colleagues, with a strong focus on collaboration and teamwork. **Work Environment:** As a Junior Tech Support Specialist on our 24/7 live-chat team, you will work in a dynamic and fast-paced environment, with a strong focus on customer satisfaction and technical excellence. You will be part of a small team, working closely with colleagues to resolve technical issues and improve the quality of our tech support process. **Shift Schedule:** We operate a 2-shift schedule, with two teams working in rotation: * Team 1: 9 pm - 9 am CST (Monday - Friday) * Team 2: 9 am - 9 pm CST (Monday - Friday) We also have a 5-day shift schedule, with one team working from 11 am - 7 pm EST (Monday - Friday). **How to Apply:** If you are a motivated and technical individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience and qualifications for this role. We look forward to hearing from you! Apply for this job