**Experienced Customer Service Representative – FreshStart Employment Program at arenaflex**

Join arenaflex, a forward-thinking organization dedicated to providing second chances to individuals impacted by the criminal justice system, as we strive to build a more inclusive and compassionate community. As an Experienced Customer Service Representative within our FreshStart Employment Program, you will play a vital role in delivering exceptional customer service to the public, while also contributing to the growth and development of our team. **About arenaflex** arenaflex is a dynamic organization that is committed to making a positive impact in the lives of our customers and employees alike. Our FreshStart Employment Program is designed to provide individuals with a second chance at employment, while also fostering a culture of empathy, understanding, and support. As a member of our team, you will have the opportunity to work with a diverse group of individuals, while also developing your skills and expertise in customer service, communication, and problem-solving. **Key Responsibilities** As an Experienced Customer Service Representative, you will be responsible for: * Providing information to the public, customers, or visitors in person, by telephone, and/or by mail, regarding water and sewer accounts, tax bills, library materials/operations, birth and death certificates, various events, activities, and exhibits. * Responding to questions and resolving issues related to customer accounts, tax information, birth and death certificates, zoo or library operations, and other related matters. * Assisting callers with scheduling tours or visits, and promoting the children's zoo by serving as a liaison between the zoo and schools. * Scheduling instructors to visit area schools and conduct education classes about the zoo, and making reservations for schools, publishing group visits, and special events scheduled for the zoo and aquarium. * Collecting payments from group visitors, and providing information to the public or customers calling in on the telephones, and referring non-city related calls to proper outside agencies. * Logging, routing, tracking, coding, and entering requests received from citizens for processing, researching a variety of complaints and/or requests to respond to citizen inquiries. * Receiving and routing incoming calls, providing quality directory assistance to citizens and city employees, and operating a computer to access the telephone directory to provide required information. * Maintaining a log of incoming calls for record according to procedures, and filing various documents to maintain records. **Essential Qualifications** To be successful in this role, you will need: * A high school diploma or equivalent. * Two (2) years of customer service experience requiring heavy phone/public contact, which involved cashiering, data entry, analyzing accounts, and/or complaint resolution. * PC/data entry skills and effective communication skills. * English/Spanish bilingual skills are a plus. * Knowledge of the principles and practices involved in customer service. * Ability to deal tactfully and diplomatically with members of the public who may be irate or impatient. * Knowledge of policies and procedures related to billing, payment, and adjustment of accounts, tax records, library procedures, and birth and death certificates. * Knowledge of the computer system used in assigned area. * Ability to make decisions. **Preferred Qualifications** * Valid driver's license with a good driving record (for some positions). * Knowledge of the principles and practices involved in customer service. * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities. * Strong problem-solving and analytical skills. * Ability to work effectively in a team environment. **Working Conditions & Hazards** This role is performed under normal office conditions, with minimal physical demands and hazards. **Career Growth Opportunities & Learning Benefits** As an Experienced Customer Service Representative at arenaflex, you will have the opportunity to: * Develop your skills and expertise in customer service, communication, and problem-solving. * Work with a diverse group of individuals and develop your ability to work effectively in a team environment. * Participate in ongoing training and development programs to enhance your knowledge and skills. * Take on additional responsibilities and contribute to the growth and development of our team. * Enjoy a competitive compensation and benefits package, including opportunities for career advancement and professional growth. **Work Environment & Company Culture** arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is dedicated to providing exceptional customer service, while also fostering a culture of empathy, understanding, and support. As a member of our team, you will have the opportunity to work with a diverse group of individuals, while also developing your skills and expertise in customer service, communication, and problem-solving. **Compensation, Perks, & Benefits** arenaflex offers a competitive compensation and benefits package, including: * Competitive salary and benefits package. * Opportunities for career advancement and professional growth. * Ongoing training and development programs. * A positive and inclusive work environment that values diversity, equity, and inclusion. * A comprehensive benefits package, including medical, dental, and vision insurance. * Paid time off and holidays. * Opportunities for professional development and growth. **Conclusion** If you are a motivated and customer-focused individual who is passionate about making a positive impact in the lives of others, we encourage you to apply for this exciting opportunity to join our team as an Experienced Customer Service Representative within our FreshStart Employment Program at arenaflex. 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