**Experienced Customer Service/Product Information Specialist (Hybrid) – 12-8PM**

At arenaflex, we empower our team members to achieve their goals and make a positive impact in our communities. We offer a rewarding and inspiring work environment that fosters creativity, collaboration, and a strong sense of camaraderie. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives/ideas every day. With a rich history behind our brand, we know that our people are the driving force behind our success. We believe in investing in our colleagues by offering work-life balance, competitive benefits, ongoing learning/continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all. Join us and be a part of a brand that inspires creativity, innovation, and passion in support of locally-owned stores around the world. **Location Options:** Our hybrid Customer Service/Product Information Specialist role could be based in one of the following locations: * Flanders, NJ * Carol Stream, IL * Montreal, Quebec, Canada **About the Role:** As a Customer Service/Product Information Specialist at arenaflex, you will be a dedicated problem-solver with excellent communication skills and a genuine passion for helping customers. You will serve as an ambassador for the company, playing a vital role in building and maintaining customer relationships. **Key Responsibilities:** As a Customer Service/Product Information Specialist, you will need to demonstrate proactive initiative, accountability, adaptability, effective communication, teamwork, professionalism, dedication to personal development, and integrity in all dealings. You will excel in grasping diverse customer needs and expectations swiftly, while adeptly conveying intricate product and application concepts in a clear and understandable manner. Some of your key responsibilities will include: * **Effective Communication:** Ability to effectively communicate complex technical information to customers, coupled with active listening and empathy to understand inquiries, address needs, and provide support and guidance. * **Product Knowledge:** Stays updated on arenaflex products and competitors, utilizing this knowledge to convert specifications into arenaflex products for architectural and industrial maintenance purposes. * **Product Education:** Delivers tailored, comprehensive product education to meet specific needs, ensuring a clear understanding of the company's paint products, including their properties, applications, and benefits. * **Customer Support:** Provides customer support and education to retailers, end-users, architects, and designers by offering guidance on product selection, usage, and troubleshooting. * **Data Collection:** Gathers detailed information through probing questions for optimal recommendations and complaint entry into our Product Portfolio (CRM) system, aiding analysis by the Complaint Resolution Team. * **Collaboration:** Collaborates with internal teams to ensure cohesive product messaging, support sales efforts, gather feedback for product improvement, and ensure compliance with industry standards and regulations, including environmental and safety considerations. * **Escalation:** Promptly redirects calls beyond scope of knowledge to the appropriate personnel for sales, complaints, environmental/regulatory inquiries, etc., showcasing effective escalation skills. * **Independence and Teamwork:** Works independently while coordinating with colleagues and management to ensure thorough service coverage across all channels. * **Marketing Knowledge:** Familiarity with current, past, and upcoming marketing initiatives and associated details. * **Other Duties:** Other duties as assigned. **Requirements:** To be successful in this role, you will need to possess the following qualifications and skills: * **Education:** Undergraduate degree or equivalent experience. * **Experience:** 3-5 years of arenaflex/competitive product knowledge. * **Technical Skills:** Proficiency in company systems, including Microsoft Office. * **Communication Skills:** Strong interpersonal, verbal, written, and telephone communication skills. * **Decision-Making and Problem-Solving:** Effective decision-making, problem-solving, organizational, and time management abilities. * **Self-Motivation:** Self-motivated with a drive for continuous learning and development. * **Adaptability:** Adaptability to changing situations, multitasking, and prioritization. * **Teamwork:** Ability to work collaboratively in a team environment. * **Schedule Flexibility:** Flexible schedule availability to accommodate business needs. **What We Offer:** At arenaflex, we believe in investing in our colleagues by offering: * **Work-Life Balance:** A positive and engaging work environment that facilitates growth, development, and fulfillment for all. * **Competitive Benefits:** Competitive benefits that support our colleagues' well-being and success. * **Ongoing Learning and Development:** Opportunities for ongoing learning and continuing education to support career growth and development. * **Skill Development:** Support for skill development and professional growth. * **Career Growth Opportunities:** Opportunities for career growth and advancement within the company. **How to Apply:** If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Now! Apply for this job