**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

At arenaflex, we're on a mission to revolutionize the way our customers interact with our innovative mobile applications. As a key member of our team, the Service Desk Specialist/Live Chat Agent will play a vital role in providing top-notch support and assistance to our users, ensuring a seamless experience with our myColorado application. If you're passionate about technology, customer service, and teamwork, we want to hear from you! **About arenaflex** arenaflex is a leading provider of cutting-edge mobile applications, dedicated to empowering our customers with innovative solutions that make a real difference in their lives. Our team is comprised of talented professionals who share a common goal: to deliver exceptional service and support to our users. We're committed to fostering a culture of collaboration, innovation, and continuous learning, and we're excited to welcome like-minded individuals to our team. **Job Summary** We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO (or remotely from anywhere in CO). As a key member of our support team, you'll be responsible for providing critical assistance to our users, troubleshooting issues, and resolving problems in a timely and efficient manner. If you're passionate about technology, customer service, and teamwork, we encourage you to apply for this exciting opportunity. **Responsibilities** As a Service Desk Specialist/Live Chat Agent, you'll be responsible for: * Providing Tier I support and customer assistance for our myColorado mobile application, utilizing chat tools and following arenaflex's standard operating procedures. * Troubleshooting, reproducing, reporting, and resolving problems in both iOS and Android operating systems. * Installing the myColorado software on supported devices, following defined procedures, processes, and methods. * Employing Incident Management procedures to enter tickets into the required tracking system. * Collaborating with our development team to resolve complex issues and improve our application's performance. * Providing exceptional customer service, responding to user inquiries, and resolving issues in a timely and efficient manner. * Staying up-to-date with the latest technology trends, best practices, and industry developments to continuously improve our support services. **Minimum Qualifications** To be considered for this role, you must possess: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support. * OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. **Substitutions** We recognize that experience and education can vary, and we're open to considering substitutions: * Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. * Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. * Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. **Preferred Qualifications** While not required, we encourage candidates with the following qualifications to apply: * Jira experience. * ITIL Certification. * Agile and scrum methodology experience. * Government work experience. * Apple and Google Play Store experience. * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models. **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and collaborative team. arenaflex is committed to fostering a culture of innovation, teamwork, and continuous learning, and we offer a range of benefits and perks to support your growth and well-being. **Compensation and Benefits** We offer a competitive salary and benefits package, including: * A comprehensive health insurance plan. * A 401(k) retirement savings plan with company match. * Paid time off and holidays. * Opportunities for professional development and growth. * A dynamic and supportive work environment. **How to Apply** If you're passionate about technology, customer service, and teamwork, and you're looking for a challenging and rewarding opportunity, we encourage you to apply for this exciting role. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the position. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to fostering a culture of inclusivity, respect, and diversity, and we're proud to be an employer of choice for talented professionals from all backgrounds. Apply for this job