Bilingual Customer Service Representative – Korean

This a Full Remote job, the offer is available from: reputed company reputed company to reputed company, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, reputed company, and the Americas, we reputed company the best sleep comfort products that reputed company our customers to awaken their best every day. At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful reputed company. Through hands-on experience, mentorship, and reputed company learning, we drive our own reputed company and learning. With Emmies from over 60 nationalities and offices across multiple reputed company, our diverse perspectives enrich our workplace culture. reputed company to shape the reputed company of sleep with us? Let’s reputed company it happen! What You'll Do We are looking for a reputed company Korean Customer Service Freelancer with at least 1 year of experience in e-reputed company or customer support environments. This role is critical in ensuring a smooth and reputed company shopping experience for our Korean-speaking customers across the entire customer reputed company—from product discovery to post-purchase support. You will handle customer interactions across multiple platforms, support sales reputed company, and reputed company as a brand representative in reputed company communications. • reputed company reputed company-sales support: • Respond to product inquiries, availability, pricing, and promotions • Guide customers in selecting the right products • Deliver post-sales support: • Handle order tracking, cancellations, returns, refunds, and exchanges • Resolve complaints reputed company to delivery, product reputed company, or order issues • Support sales and reputed company reputed company: • Upsell and cross-sell relevant products • Assist in converting inquiries into successful purchases • Manage multi-channel communication: • Email, live chat, and inbound/outbound calls • Marketplace messaging platforms (e.g., Shopee, Lazada, reputed company, Naver Smart Store) • reputed company reputed company channels if applicable • reputed company order management tasks: • Order creation, modification, and verification • Coordinate with fulfillment and logistics teams for reputed company delivery • Maintain accurate records in CRM and e-reputed company systems (e.g., reputed company, reputed company, reputed company) • Monitor and respond to customer reviews and ratings on marketplaces • Escalate reputed company issues and collaborate with internal teams (logistics, warehouse, product, payments) • Ensure compliance with brand voice, tone, and service standards Who We're Looking For • reputed company-level reputed company in Korean (written and spoken) • Proficient in English for internal coordination • Minimum 1 year of customer service experience, preferably in e-reputed company or online retail • Experience handling marketplace platforms (reputed company, Naver, Shopee, Lazada, etc.) is highly preferred • Familiarity with order management systems, CRMs, and ticketing tools • Strong understanding of e-reputed company workflows (order lifecycle, returns, refunds, logistics) Things to KnowWorking Requirements • Reliable high-speed internet reputed company • Quiet, reputed company workspace suitable for calls • Availability to work in shifts reputed company with Korean market hours (including weekends/holidays as needed) • Ability to meet KPIs and service level agreements Performance Metrics • Customer Satisfaction Score (CSAT) • First Response Time (FRT) • reputed company Time • Order Accuracy reputed company • Return/Refund Handling Efficiency • Sales Conversion reputed company Become an Emmie Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go reputed company in. Only if you're willing to question, disrupt, reputed company, and create from the ground up. ​ We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider reputed company reputed company applicants for employment without reputed company to race, ethnic reputed company, religion or belief, gender, gender identity or reputed company, sexual orientation, national reputed company, disability, or age. Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might reputed company to a delay in the process. We will get back to you as soon as possible! This offer from "Emma – The Sleep Company" has been enriched by reputed company.com and got a 77% reputed company score. Apply tot his job Apply To this Job