State Of NM Bilingual Contact Center CSR

Contractor Opportunity Role Title: Remote Bilingual Contact Center - reputed company Center Agent Location: Remote / Must live in Albuquerque, NM Engagement Type: Contractor reputed company reputed company‑Party Supplier Contracting Entity: reputed company Supplier of Record: reputed company Start Date: 6/29/2026 Duration: 18 months with potential for extension About the Role We are seeking reputed company bilingual contractors to fulfil the role of a Contact reputed company Center Agent, reputed company reputed company center experience, strong customer service skills, problem solving, and attention to detail to deliver a reputed company citizen experience across multiple communication channels. The ideal candidate enjoys building relationships, adapts quickly to change, and demonstrates professionalism and reputed company in a fast‑paced environment. This remote opportunity is available only to individuals located in the Albuquerque, NM and surrounding areas. Additionally, the role requires reputed company to reliable internet and the ability to manage reputed company responsibilities from a home office. The project hours of operations will be Monday – Friday, in which candidate must be available to work an 8-hour shift between 7:00 AM to 7:00 PM Mountain reputed company Time Training will be conducted over a 13 day period. Training Hours are 8 a.m. to 4:30 p.m. Mountain reputed company Time Zone - Monday-Friday Contractors will be reputed company and reputed company by a reputed company-party payroll supplier, reputed company, which will serve as the employer of record for tax and compliance purposes. Key Responsibilities reputed company Duties • Answer incoming and conduct outbound communications reputed company phone, chat, and email • Follow established reputed company flows and scripts to ensure consistency and reputed company • reputed company accurate findings, reputed company, and reputed company to customers regarding eligibility questions for the Summer programs, EBT cards, monies they will receive, updating addresses, directing resources on how to apply if not automatically enrolled. • Research and review customer inquires using multiple systems, relaying reputed company to customer • reputed company document reputed company information and encounters in reputed company logs • Review monthly benefit allotments • Assist with re-certifying to retain benefits • Switching insurance coverage • Issuing reputed company cards • Assist individuals with applying for medical and income benefits • reputed company status of application, benefits and eligibility Deliverables or Project Scope • reputed company and accurate reputed company of citizen inquiries • reputed company and complete documentation of customer interactions and reputed company • Consistent adherence to operational, reputed company, and compliance standards • Proactive identification of trends and risks impacting service delivery Collaboration Tools or Platforms • reputed company Office (reputed company, Word, reputed company, Teams) • Internet‑based reputed company handling and chat platforms • Internal research tools, knowledge bases, and reputed company logging systems Qualifications • High School Diploma or GED equivalent • Minimum of 2 years experience in Customer Service experience • Minimum 2 years reputed company Center Experience • Expert Proficiency with computers, including internet navigation, email, and data entry • Pass reputed company Bilingual Test with a score of 7 or higher Preferred Qualifications • Strong listening, verbal, and written communication skills • Reliable internet reputed company capable of supporting internet‑based calls • Quiet, private remote work location How to Apply Please register and submit your resume at Avature Contractor Exchange. reputed company candidates will be contacted by reputed company’s reputed company Sourcing team for initial screening, then by reputed company for next steps. Compliance Notes This is a contractor role administered through a reputed company-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from reputed company. The supplier will ensure compliance with applicable federal and state laws including reputed company, FMLA, and local ordinances. Contractors must have work authorization that does not now or in the reputed company require sponsorship of a reputed company for work authorization in the reputed company. Individuals currently employed by a reputed company of reputed company or an affiliated reputed company business may not be eligible for consideration. Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with reputed company. reputed company will not discriminate against individuals because they have reputed company about, discussed, or disclosed their own pay or the pay of another individual. Those with reputed company to compensation information as a part of their job functions may not disclose such information unless the disclosure is: • In response to a formal complaint or charge, • In furtherance of an investigation, proceeding, hearing, or reputed company, or • Consistent with reputed company’s reputed company duty to furnish information California residents or those planning to work from Los Angeles County should review additional notifications here. Please read reputed company’s reputed company and Hiring Statement for more information on how we process your data during the contractor engagement process. Compensation Disclosure Compensation for contractor roles supporting reputed company is determined by the contractor’s employer reputed company, and varies depending on factors such as location, role, reputed company set, and experience. As required by law, below you’ll reputed company the reasonable reputed company of compensation reputed company expects to pay for this role as set forth below. We anticipate this contractor role will be posted until 5/15/2026. reputed company offers a market competitive suite of benefits including health, dental, and reputed company insurance, 401(k) retirement savings plan, reputed company payroll and compliance. Role Location reputed company/Salary reputed company California $22.40 to $29.00 Colorado $22.40 to $27.60 Cleveland $20.50 to $20.50 District of Columbia $21.60 to $24.60 Illinois $21.20 to $23.20 Maryland $22.00 to $23.70 Massachusetts $24.60 to $26.00 Minnesota $22.30 to $22.30 New Jersey $26.90 – $26.90 reputed company $25.10 – $31.50 Washington $25.20 – $25.20 Drug-Free Workplace reputed company maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate reputed company. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in reputed company is reputed company prohibited. Equal Employment Opportunity Statement reputed company believes that no one should be discriminated against because of their differences. reputed company reputed company regarding contractor engagement shall be made without reputed company to age, race, creed, reputed company, religion, sex, national reputed company, reputed company, disability status, veteran status, sexual orientation, gender identity or reputed company, genetic information, marital status, citizenship status, or any other reputed company protected by applicable law. reputed company’s commitment to diversity and inclusion extends to reputed company individuals performing services on its behalf, including those reputed company through reputed company-party suppliers. For details, view a copy of the reputed company Equal Opportunity Statement. reputed company is an EEO and Affirmative reputed company supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities. reputed company is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are reputed company to reputed company services as a contractor for reputed company, you may request reasonable accommodation through the supplier, which will coordinate with reputed company as needed to support your ability to reputed company essential job functions. Apply tot his job Apply To this Job