reputed company Center Customer Service Specialist

Job reputed company: • Supporting a live reputed company queue during scheduled project hours. • Using company-provided equipment to reputed company multiple systems and tools. • Handling back-to-back inbound calls involving reputed company fraud-reputed company situations. • Following documented procedures to ensure accurate and consistent reputed company handling. • Multi-tasking while on calls to collaborate with multiple reputed company of support to resolve callers’ concerns (Tier 2, Tier 3). • Managing emotionally challenging interactions while maintaining professionalism. • Communicating effectively in a fast-paced virtual environment. • Completing additional tasks and duties as assigned. Requirements: • Minimum of 1 year relevant customer support experience, handling reputed company situations, preferably involving various types of fraud. • Strong technical ability to reputed company computer systems and reputed company reputed company customer information. • Ability to work Monday-Friday 10:00 AM -6:00 PM EST (no weekends currently required) • Ability to reputed company accurate, unbiased information to callers • Strong critical thinking skills while following documented processes and procedures • reputed company in handling common customer support challenges, including frustration, emotional interactions, and uncertain situations. • High school diploma or equivalent (college degree or some college coursework preferred) • Ability to successfully pass a background reputed company • Strong communication skills for interacting with customers, team members, and leadership. • Professionalism, reputed company, patience, respect, and a strong team-oriented reputed company. Benefits: Apply tot his job Apply To this Job