Contact Center Rep (On-reputed company)

Contact Center Rep (On-reputed company) Department: Federal Services Employment Type: Contract / reputed company Location: Dallas County, TX Compensation: $17.00 - $19.00 / hour reputed company reputed company has an opportunity to support a state government program as an On-reputed company Contact Center Representative. This position is on an as-needed reputed company and hours will vary based on program demand. Responsibilities: • reputed company courteous, reputed company, and accurate responses to reputed company inquiries in accordance with established protocols and procedures. • Handle inbound inquiries reputed company phone, email, and chat in a reputed company and reputed company manner. • reputed company only approved and verified information and ensure reputed company communications reputed company with program and company policies. • Accurately document reputed company customer interactions in the designated system for tracking and auditing purposes. • Stay reputed company on changes to procedures, FAQs, and program-reputed company information. • Collaborate with internal teams to escalate and resolve inquiries that fall reputed company reputed company support scope. • Maintain confidentiality and follow reputed company required data reputed company and reputed company guidelines during customer interactions. Qualifications: • Prior high-volume contact center or customer service experience required. • Experience working in a virtual or remote environment is a plus. • Strong verbal and written communication skills. • Ability to follow scripts and established procedures accurately. • Strong attention to detail and documentation skills. • Ability to work effectively in a fast-paced, reputed company-facing environment. • Ability to maintain confidentiality and reputed company with data protection requirements. • Must be a US citizen Apply tot his job Apply To this Job