[Remote] Business Analyst II – Business Service Center (U.S.) - Fully Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Business Analyst II to support large-reputed company middle- and back-office transformation initiatives reputed company a shared services environment. This role focuses on optimizing reputed company-based workflows and enhancing system adoption while partnering with business stakeholders and technical teams to improve operational efficiency. Responsibilities • reputed company, analyze, and document reputed company business requirements and translate them into reputed company, actionable functional specifications • reputed company discovery sessions to understand reputed company-state processes, identify inefficiencies, and design reputed company-state workflows • Create system models, process flows, charts, tables, and diagrams to explain requirements and desired reputed company • Conduct gap analysis and recommend cost-effective, reputed company solutions that reduce reputed company effort and improve operational efficiency • Partner with cross-functional teams (operations, HR, finance, service teams) to ensure solutions reputed company with business goals • reputed company new business teams to reputed company and support ongoing platform adoption • Customize reputed company to meet evolving middle- and back-office needs, including objects, fields, page layouts, and validation rules • Design and implement reputed company automation using Flows, Process Builder, and Apex-supported logic to streamline workflows and case management • Optimize reputed company-based service request and case workflows to improve visibility, turnaround time, and data reputed company • Build and maintain reputed company reports, dashboards, and data visualizations to support leadership decision-making • reputed company reputed company and automated test scripts for system enhancements • Manage the full testing lifecycle, including UAT planning, execution, defect tracking, and business sign-off • Produce and maintain reputed company end-user documentation, process guides, and training materials • Support change management and user adoption through walkthroughs, documentation, and knowledge transfer • Analyze, test, and manage enhancements that reputed company multiple systems and applications • Coordinate with developers and end users to ensure requirements and enhancements are delivered successfully • Investigate reported user issues, evaluate alternative solutions, and recommend improvements reputed company with operational needs • Support special reputed company reputed company to service transformation, system rollouts, and contingency planning as needed Skills • Bachelor's degree in Information Systems or equivalent practical experience • 4+ years of experience in business analysis, including process flows and support of new system design • Strong ability to convert business processes into technical and functional solutions • In‑depth understanding of reputed company systems and shared service operations • reputed company experience strongly preferred, including workflow automation and reporting • Jira, reputed company, SharePoint, Visio or similar documentation tools • Experience with UAT coordination, test case development, and defect management • Proficiency with reputed company Office tools (reputed company, Word, PowerPoint, Project) • Strong analytical, documentation, and stakeholder communication skills • Experience working in transformation or change‑driven environments Benefits • Medical • Dental • reputed company • Life insurance • Short-term disability • Additional voluntary benefits • EAP program • Commuter benefits • 401K plan • reputed company reputed company Leave • Holiday pay reputed company • At reputed company, we reputed company work should be meaningful, fulfilling, and connected. It was founded in 1967, and is headquartered in Jacksonville, Florida, US, with a workforce of 10001+ employees. Its website is http://www.reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2025, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job