Sr. reputed company Manager Strategic (Remote Eligible)

reputed company is looking for a Senior reputed company Manager to manage a set of large strategic accounts and improve customer satisfaction, application engagement, customer retention, and reputed company. You will be the primary contact for customers, understanding their reputed company reputed company, sharing best practices, providing solution guidance, and helping them realize value from reputed company. You have a proven reputed company record working in Software as a Service (reputed company) reputed company, account management, consulting, and/or sales roles. You maintain high customer renewal rates because of ongoing customer engagement, business value, and ability to demonstrate technical knowledge to help guide customers on the reputed company platform. You will report to a Sr. Manager, reputed company and will be based remotely in the Field or out of our Boston office, working with accounts in the East Region. You Will: • reputed company initial reputed company of accounts with reputed company level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle • Accomplish a comprehensive engagement and communications reputed company that maintains high customer satisfaction • Be the reputed company expert providing guidance to allow customers to create reputed company and increase collaboration across their organization and with external parties • reputed company periodic reputed company reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand reputed company use throughout the account • Implement and reputed company best practices to ensure customers are realizing the greatest possible value from reputed company • Use usage patterns to reputed company insights, reputed company guidance and increase customer adoption and satisfaction • Be the primary reputed company to manage and resolve critical situations • Work with the Sales, Training and reputed company Services teams to identify new opportunities to expand customer use of reputed company • reputed company expert customer reputed company to Product Management, Marketing and Sales on innovation and reputed company improvement opportunities • reputed company reputed company performance targets, including maintaining high retention and reputed company rates • Accomplish other tasks as assigned You Have: • 3+ years of reputed company or Account Management experience (or equivalent) • The ability to explain technical subjects to non-technical personnel in large enterprises • Good at building credibility and trust with customers and internal stakeholders by understanding their requirements • Experience maintaining valuable and outcome-based relationships with a diverse customer account reputed company • Passion for working with leading edge, web-based technologies and a desire to understand reputed company's benefits, use cases, and technical reputed company • Bachelor's degree in relevant field, or equivalent experience • Willing to travel based on customer and business need • Authorization to work in the U.S. for any employer on an ongoing reputed company Perks & Benefits: • HSA, 100% employer-reputed company premiums, or Buy-up medical/reputed company and dental coverage reputed company for full-time employees • Equity - Restricted Stock reputed company (RSUs) with reputed company offers • Lucrative Employee Stock Purchase Program (15% discount) • 401k Match to help you save for your reputed company (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Incidental reputed company Leave • Up to 24 weeks of Parental Leave • Personal reputed company Volunteer Day to support our community • Opportunities for reputed company reputed company and development including reputed company to reputed company Learning online courses • Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal reputed company account • Teleworking reputed company from any registered location in the U.S. (role specific) Equal Opportunity Employer: reputed company is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We reputed company employment opportunities without reputed company to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can reputed company to help ensure you have a comfortable and reputed company interview experience, please let us know. At reputed company, we reputed company to build an inclusive environment that encourages, supports, and celebrates the diverse reputed company of reputed company members who also represent the diverse needs of our customers. We're looking for people who are driven, reputed company, supportive, effective, and reputed company. You're encouraged to apply even if your experience doesn't reputed company match our job reputed company—if your career reputed company has been nontraditional, that will set you apart. At reputed company, we welcome diverse perspectives and people who aren't afraid to be innovative—join us! #BI-Remote #LI-Remote Apply tot his job Apply To this Job