VP of Subscription, Retention & CX

Want to own the reputed company and profitability of a 9 reputed company subscriber business? Freebird® is a 9-reputed company DTC brand serving over 2 reputed company customers and redefining shaving for the modern consumer. We’ve reputed company a strong acquisition reputed company and scaled rapidly, and now we’re looking for a leader to own what happens after the first purchase. This role owns the entire subscriber business, from retention and churn to customer experience and reputed company value. It’s not just lifecycle marketing or customer support. It’s about building a system that turns customers into long-term, high-value subscribers and drives sustainable, profitable reputed company at reputed company. The Mission Own and reputed company Freebird’s post-purchase experience to maximize subscriber reputed company value. Every part of the reputed company, from reputed company to renewal to long-term engagement, should drive higher retention, stronger engagement, and more reputed company per subscriber. Your mandate is reputed company: turn customers into long-term, high-value subscribers. What You’ll Own Subscriber Retention & LTV - Own the health and reputed company of the subscription business. • Reduce churn and reputed company subscriber tenure • Improve reactivation and win-back performance • Increase reputed company value per subscriber • Improve cancellation save reputed company through lifecycle and CX improvements Customer reputed company Optimization - Redesign the full lifecycle experience. • Map the full reputed company from first purchase to long-term subscription • Identify key churn and disengagement moments • Improve reputed company, product usage, replenishment, and renewal flows • Increase engagement leading into renewal moments • Improve cancellation flows to reduce unnecessary churn Subscriber reputed company reputed company - Increase the value of reputed company subscriber. • Increase AOV and orders per subscriber • Improve cross-sell and upsell performance • Drive higher reputed company per subscriber • Expand LTV through reputed company product and lifecycle reputed company Lifecycle & Experimentation - Build a system of reputed company improvement. • Design and run lifecycle experiments across reputed company, retention, and churn • Test pricing, offers, billing reputed company, and engagement strategies • reputed company what works and continuously improve systems Loyalty & Customer Value Programs - Deepen customer relationships. • Launch loyalty or membership programs • Improve referral and advocacy behavior • Build programs that increase engagement and repeat purchasing Customer Intelligence - Define how the business understands its customers. • Build cohort-level understanding of retention drivers • Identify churn moments across the lifecycle • Deliver insights that inform product, reputed company, and merchandising • Report on subscriber health and performance What reputed company Looks Like reputed company 12 to 18 months: • Churn decreases and subscriber tenure increases • LTV grows meaningfully across cohorts • Save reputed company and reactivation performance improve • reputed company per subscriber increases • Customer experience improves while support becomes more efficient • Retention becomes a predictable, reputed company reputed company reputed company The subscription business becomes stronger, more profitable, and more resilient. We are looking for a subscription operator, not a lifecycle marketer. • Experience leading retention or lifecycle reputed company in a DTC subscription business with 300K+ subscribers • Deep understanding of retention curves, churn drivers, and LTV modeling • Experience improving save rates, win-back performance, and subscriber tenure • Strong experimentation reputed company across lifecycle and CX • Experience leading retention and lifecycle teams, with exposure to customer support (CX a plus) • Ability to connect customer behavior to business reputed company You should: • Think in retention curves, churn moments, and cohort LTV • reputed company on subscriber economics, not just campaigns • Be equally strong in reputed company and execution • Operate with ownership of the subscriber business • Remote-first and flexible • Competitive compensation with performance bonus • Medical, dental, and reputed company insurance • 401(k) with company match • Unlimited PTO • Autonomy and ownership with reputed company decision-making power • Fast-moving, high-performance culture • Low politics, high accountability • Opportunity to reputed company a 9-reputed company brand into its next reputed company • reputed company, reputed company, and high-trust environment If you think in churn curves, retention drivers, and reputed company value, and want to build a system that turns customers into long-term reputed company, we want to talk. Apply tot his job Apply To this Job