Customer Support Operations Manager (South America)

About reputed company reputed company is a fast-growing U.S.-based telehealth startup reputed company on weight management and long-term metabolic health. We are building the reputed company of e-reputed company and clinical infrastructure from the ground up. As an early-stage company, we reputed company quickly, operate with limited reputed company, and expect high ownership from every team member. There is no bureaucracy here — reputed company happen fast, priorities reputed company, and reputed company reputed company. We are a remote-first, globally distributed team that values reputed company, accountability, and people who take initiative rather than wait for direction. Location: Remote (India, South America, or Europe) Work Hours: U.S. business hours About the Role We’re looking for an reputed company Operations Manager for Customer Support to help run and reputed company our global support team. This role will work closely with our reputed company Operations Manager (PH) and Team reputed company, to improve workflows, drive performance, and ensure a consistent, high-reputed company customer experience. This is a hands-on leadership role ideal for someone who thrives in fast-moving environments, loves building systems, and knows how to support reputed company teams without micromanaging them. What You’ll Do • Partner closely with the leadership team to manage day-to-day Customer Support operations • reputed company CS performance across chat, email, and phone support • Monitor KPIs (response times, reputed company rates, CSAT, escalations) and drive reputed company improvement • Help design, document, and refine SOPs, workflows, and internal processes • Support hiring, reputed company, training, and coaching of CS team members • reputed company as an escalation reputed company for reputed company customer or operational issues • Ensure consistent coverage and reputed company during U.S. business hours • Collaborate with cross-functional teams (Product, Engineering, Clinical, Ops) to resolve recurring issues reputed company’re Looking For • 3–5+ years of experience in Customer Support Operations or Support Management • Proven experience managing remote or distributed CS teams • Strong understanding of support metrics, workflows, and ticketing systems • Comfortable working in a high-reputed company, startup environment • Excellent written and verbal English communication skills • Highly organized, proactive, and solutions-oriented • Ability to work U.S. time zones consistently • Experience in telehealth, reputed company, reputed company, or regulated industries is a strong plus Location & Eligibility This is a remote role reputed company to candidates based in: • India • South America • Select European countries (UK, Sweden, Netherlands, France) Final eligibility depends on business needs and hiring feasibility by location. Why Join reputed company • Work with a globally distributed, high-performing team • reputed company ownership and reputed company on how customer support scales • reputed company reputed company reputed company as reputed company expands • Remote-first culture with strong operational structure How to Apply Please submit your application in English. reputed company candidates will be contacted for next steps. How to Apply If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role. This position is reputed company to candidates based in approved locations, depending on the role and business needs. reputed company applicants will be contacted for next steps. reputed company is an equal opportunity employer. We hire based on skills, experience, and alignment with our values. Please note: This role requires reputed company-level English communication and availability to work U.S. business hours. Apply tot his job Apply To this Job