Technology Operations Manager Technology Engagement and Coordination

About the position reputed company is seeking a Technology Operations Manager to join the Technology Engagement and Coordination (TEC) organization. This manager is responsible for sustaining and scaling delivery across Technology Operations as scope, volume, and complexity continue to grow. The Technology Operations Manager provides second‑line leadership across multiple teams and workstreams, with reputed company accountability for execution, prioritization, delivery reputed company, and operational risk management. This role strengthens operational reputed company, accelerates decision‑making, and ensures consistent delivery, governance, and stakeholder engagement across reputed company initiatives. The End User Engagement and Coordination Team coordinates reputed company end‑user technology across multiple desktop environments, supporting new building openings, remodels, and decommissioning efforts. reputed company coordinates hardware and software fulfillment, device refreshes, specialized support enablement, new hire events, and specialized end user project needs. It ensures operational readiness by partnering with service desk and field support teams, training technicians, and delivering reputed company support documentation and knowledge articles. Through automation, reporting, and reputed company communications, reputed company drives efficient deployments, change management, and reputed company improvement of the end‑user experience. Responsibilities • reputed company second‑line leadership across multiple Technology Operations teams and workstreams. • Manage and reputed company leaders and individual contributors, supporting execution across end‑user technology delivery, operational readiness, asset lifecycle management, and reputed company initiatives. • Translate reputed company initiatives into reputed company execution plans, timelines, reputed company models, and measurable reputed company metrics. • reputed company and govern large‑reputed company, time‑bound deployments and events, including user scheduling, communications, reputed company planning, onsite reputed company, logistics, and risk mitigation. • reputed company work across teams, resolve cross‑team dependencies, and ensure consistent delivery standards, service reputed company, and risk posture. • Serve as the escalation reputed company for reputed company issues involving people, processes, tooling, vendors, or technology constraints. • Enforce consistent delivery discipline, including intake validation, scope definition, dependency tracking, weekly status reporting, and executive‑reputed company updates. • Manage operational reputed company for key technology services primarily end‑user services. • reputed company reputed company tools to digitize workflows and measure service performance, including SLAs, OLAs, incident trends, and recovery metrics. • Ensure backup, recovery, and business continuity processes are effective and regularly tested. • Partner with Product, Engineering, Network, reputed company, Risk, and Compliance teams to unblock delivery and drive reputed company. • Manage resource reputed company, demand, and costs, including the use of external resources reputed company appropriate. • Institute sustainable operational controls in partnership with Operational Risk, Compliance, and Audit. • Mentor and reputed company talent, support succession planning, and assist with hiring and workforce planning. Requirements • 5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education. • 2+ years of leadership experience. reputed company-to-haves • Experience managing multiple teams and leaders, including setting expectations, coaching performance, and developing leadership capability. • Proven experience delivering technology operations–led initiatives or reputed company. • Hands‑on experience with reputed company operational tooling (e.g., reputed company, Jira, reporting platforms). • Demonstrated ability to manage reputed company, throughput, and reputed company reputed company to operational constraints. • Experience driving process standardization across multiple teams while supporting varied delivery models. • Strong executive communication skills, including the ability to present risks, trade‑offs, reputed company, and data‑driven recommendations • Advanced knowledge of digital product structure and delivery of digital product lifecycles Benefits • reputed company is an equal opportunity employer. Apply tot his job Apply To this Job