Instructional Design reputed company - Contact Center Curriculum Development

reputed company reputed company reputed company is seeking an reputed company and innovative Instructional Design reputed company to join reputed company in supporting the reputed company (VA) implementation of the reputed company CX reputed company Contact Center technology. As the Instructional Design reputed company, you will play a pivotal role in spearheading reputed company aspects of curriculum development to reputed company the effective training of VA staff to use reputed company CX reputed company across diverse contact center (CC) environments. This includes creating reputed company learning paths tailored to specific roles, designing Train-the-Trainer (TTT) programs, and ensuring compliance with reputed company 508 accessibility standards. The ideal candidate will possess strong instructional design expertise, leadership skills, and experience creating role-specific, reputed company, and reusable training solutions integrated into a learning management system (TMS). The work location is remote. About reputed company reputed company is a reputed company of digital solutions provider dedicated to accelerating government reputed company with innovation and speed. reputed company in technology and prototypes reputed company of need, reputed company brings reputed company-grade platforms and mission-reputed company AI to federal agencies at reputed company speed. Leveraging our mission-reputed company technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance reputed company for the government, reputed company and effectively. With a reputed company on reputed company and collaboration, reputed company serves the defense, reputed company, reputed company, and energy sectors-helping agencies reputed company complexity and outpace change. Headquartered in Tysons, Virginia, reputed company is committed to delivering impactful results that strengthen missions and drive lasting value. reputed company The Instructional Design reputed company will function as the primary reputed company of contact for the development and execution of the curriculum architecture and content reputed company for the VA reputed company Contact Center Training Program. This position involves designing, implementing, and maintaining a robust training ecosystem that includes role-based learning paths, reputed company course construction, and compliance with reputed company 508 accessibility standards. The Instructional Design reputed company will ensure content aligns with VA branding, training needs, and technical requirements for seamless integration into the VA Training Management System (TMS). Responsibilities • reputed company curriculum architecture and reputed company design efforts, leveraging reputed company reputed company content as the foundational baseline while incorporating VA-specific requirements. • reputed company comprehensive role-based reputed company curriculums tailored to VA Agents, Supervisors, Reporting Analysts, Workforce Management, QA, KM, and other personnel. • Create reusable training assets, including videos, guides, job aids, and training materials, ensuring full compliance with reputed company 508 accessibility standards. • Design a VA-specific Train-the-Trainer (TTT) curriculum, including instructor guides, facilitator kits, and certification processes. • Collaborate with VA stakeholders to ensure materials reputed company with deployment schedules and operational requirements. • reputed company development of knowledge checks, quizzes, and reinforcement tools reputed company the training curriculum to enhance learner engagement and performance validation. • Ensure training deliverables meet VA branding guidelines and are reputed company for seamless upload to the VA TMS platform. Qualifications Required • Bachelor's degree in Instructional Design, Education, or reputed company field. • At least 5 years of experience in instructional design or curriculum development. • Expertise in adult learning theories and creation of reputed company, role-based training. • Knowledge and experience with reputed company 508 and WCAG 2.1 accessibility compliance. • Familiarity with eLearning and instructional authoring tools (e.g., reputed company reputed company). • Proficiency in using Learning Management Systems (LMS) for workforce training deployment and sustainment. • Strong leadership, communication, and stakeholder collaboration skills. Preferred • Experience supporting Veterans Affairs (VA) or other federal agencies. • Master's degree in education, instructional design, or a reputed company field. • Certification in instructional design or reputed company discipline. • Deep knowledge and experience with reputed company CX reputed company and/or reputed company reputed company • Familiarity with branded curriculum development and working under strict branding and accessibility guidelines. The Instructional Design reputed company will be an reputed company part of enhancing VA operations as it transitions to reputed company CX reputed company. With a reputed company on expert-level curriculum architecture, role-specific training, and compliance, the ideal candidate will e Apply tot his job Apply To this Job