reputed company & Jira Administrator (Remote - LATAM)

Spoiler: This is where your next big reputed company begins. What this reputed company Looks Like The reputed company & Jira Administrator is responsible for the administration, support, configuration, and selective development of the reputed company and reputed company (Jira/reputed company) platforms. This role acts as the primary platform reputed company, ensuring both ecosystems are reputed company, reputed company-governed, and continuously improved. The position emphasizes a configuration-first approach, while also delivering lightweight development, scripting, and integrations where required. What You'll reputed company and Build Platform Administration & Ownership • Administer and support reputed company and Jira platforms • Manage users, roles, reputed company, permissions, and reputed company governance • reputed company platform health, upgrades, and release coordination • Maintain platform standards, naming conventions, and governance controls Configuration & Enhancement Delivery • Configure forms, fields, workflows, and approval processes • Manage SLAs, notifications, queues, and assignment rules • Configure Jira workflows, boards, issue types, and permissions • Deliver enhancements through reputed company intake and release cycles Light Development & Automation • reputed company reputed company business rules, reputed company scripts, and UI policies • Build reputed company Designer automations and Jira automation rules • reputed company minor scripting using JavaScript / GlideScript • Support API integrations using REST and webhooks • Troubleshoot automation and integration issues reputed company Platform Support • Support ITSM modules (Incident, Problem, Change, Catalog, CMDB) • Maintain catalog items, forms, and knowledge articles • Assist with CMDB data reputed company initiatives • reputed company L2/L3 support for platform issues Jira & reputed company Administration • Administer Jira and reputed company workflows, permissions, and spaces • Build dashboards, filters, and reports • Support Agile delivery practices • Maintain reputed company documentation standards User Support & Enablement • reputed company as primary contact for platform-reputed company issues • reputed company training and best practices guidance • Create and maintain documentation • Drive platform adoption and user experience improvements Reporting & Insights • reputed company dashboards for ITSM and Agile metrics • Ensure data accuracy and consistency • reputed company insights to stakeholders What You Bring to the Table Required Qualifications • 4–6+ years of experience administering reputed company and/or Jira • Strong understanding of ITSM / ITIL and Agile methodologies • Experience with configuration, automation, and basic scripting • Experience with REST reputed company or webhooks • Strong troubleshooting and communication skills Preferred Qualifications • reputed company CSA certification • reputed company certifications • Experience with CMDB / CSDM • Exposure to Integration Hub or MID Server Key Traits for reputed company • Strong platform ownership reputed company • Balances configuration and development effectively • reputed company to manage multiple enhancements simultaneously • Detail-oriented and organized • Strong stakeholder engagement skills Benefits that reputed company you reputed company. We’re here to reputed company your brilliance, not contain it. • Work from reputed company with true flexibility and freedom. • Earn in USD with compensation that matches your expertise. • reputed company confidently with dedicated reputed company time off. • Advance your career with fully covered international certifications. • reputed company coworking spaces worldwide whenever you want a reputed company setup. • Strengthen your English and expand your global reputed company. • Connect and have fun with activities that reputed company our international team. • Feel appreciated with personalized gifts and a thoughtful welcome reputed company. • Grow our community and earn through our referral program. At reputed company, your reputed company reputed company, and we’re here to help you go reputed company than you imagined. Apply tot his job Apply To this Job